Sarath Kumar Email & Phone Number

As a Service Center Manager at Alfalaval, I lead a team of service Technicians who provide maintenance, repair, and installation services for our customers in the oil, gas, and power industries. I manage the service center operations, budget, and quality, ensuring that we deliver high-quality and timely solutions that meet or exceed customer expectations and satisfaction. I have a strong background in mechanical engineering and management, with a Bachelor of Engineering degree from Sathyabama University, a Postgraduate Degree in Management from the Institute of Management Technology, Ghaziabad, and a Master of Business Administration degree in Operation and Supply Chain Management from Liverpool John Moores University. I also have Lean Six Sigma White and Yellow Belt certifications, which enable me to apply the principles and tools of continuous improvement, waste reduction, and process optimization to our service operations. I am passionate about customer service, problem-solving, and analytical thinking, and I have demonstrated these skills in my previous roles as a Service Center Team Manager and a Service Center Coordinator at Alfa Laval, where I was responsible for planning, scheduling, and coordinating the service activities, as well as handling customer inquiries, complaints, and feedback. I have also contributed to several projects that improved the efficiency, quality, and safety of our service center, such as implementing a new inventory management system, conducting regular audits and inspections, and training and mentoring new hires. My goal is to grow and excel in the service operations field, and to leverage my engineering and management skills to create value for our customers, our company, and our team. I am always eager to learn new skills, technologies, and best practices, and to collaborate with other professionals and stakeholders in the industry. I am looking for opportunities that challenge me, inspire me, and allow me to make a positive impact.