Corporate Banking and investment Banking group. Led the planning and execution of [Digital migration projects], ensuring adherence to timelines. • Analyzed and mapped data from legacy systems to target platforms, verifying data accuracy and completeness.• Coordinated with cross-functional teams to identify and mitigate migration risks andissues.• Developed and maintained detailed project documentation, including data mappings, scripts, and process guides.• Created scripts and automation tools to streamline the migration process, reducing manual effort and minimizing errors.• Performed quality assurance testing to validate successful data transfer and system functionality post-migration.• Trained end-users on the new system, providing support to ensure a smooth transition.

Handling a team with 20 membersTracking team sales and service diligentlyDriving team to achieve their targets and deliverableHandling team escalations and provide quick resolutionHave done a various Projects

Handling a team with 20 membersTracking team sales and service diligentlyDriving team to achieve their targets and deliverableHandling team escalations and provide quick resolutionHave done a Project for the Unit on newly implemented technology (Voice Bio metrics)Tracking teams performance on a daily basis and sending reports to the head of the unit Maintaining cleint focus, understanding cleints meeds and driving customer satisfactionConducting regular meeting session and sharing feedback to the team members

 International funds transfer process expertise Secure the details of the customer confidentially  First level of approval for loans and credit cards  Great interpersonal and client-management Get feedback from customer regarding the service provided to them and cross-sell products viz. personal loan, auto loan, motor insurance, mortgage loan, credit card, Promoting customers with alternate channel of banking  Online banking promotion, Mobile banking (breeze app),phone banking Implementing the customer's feedback regarding the banking products and services Mass communication to customers via electronic media  Identifying customers requirement and providing excellent financial solution Deliver outstanding customer experience through every interaction.

Process accociate