Sarath Kumar Mohan Email & Phone Number

Chennai, Tamil Nadu, India

Successfully handled 5 different processes simultaneously, includingmanaging 3 processes with a single team to achieve maximumperformance with limited staffing.Led a hybrid team of 12 people from Chennai and the US, providingexpert guidance and training for pilot processes until transition to aBPO client.Delivered on-site training to BPO clients, managing processes andmaintaining daily connections to drive performance.Implemented significant improvements in processes by sharingfeedback with stakeholders during regular sync meetings.Worked closely with stakeholders to streamline and enhanceprocesses, ensuring efficient handling and resolution of cases.Continuously learned and applied skills from other processes,collaborating with different teams to resolve cases effectively.

Chennai, Tamil Nadu, India

Worked in three different processes within operations.Delivered consistent results, taking initiatives for processimprovements, and conducting refresher training sessions.Promoted to the role of Subject Matter Expert due to exceptionalperformance.

Chennai Area, India

Worked in Email and Chat support for Groupon under various LOBs.Assisted by training newbies and did floor support.Worked in SME and Escalation queuesTaking care of the team with my manager and monitoring the performance and ensuring the team to meet the targetsProviding Data Analysis and sharing performance data with the team on a regular basisGiving presentations on process updates and performance improvement ideas.

Chennai, Tamil Nadu, India