Data Operations And Production Tech Delivery Support Manager
CurrentReporting to the Director of Business Operations and Tech Delivery, the Data Operations & Production Tech Delivery Manager is Responsible for coordinating, planning and managing the activities of the data engineering operations and Level1,2 & 3 Production support Engineering teams. This key position oversees the operational integrity of DataLink Software’s data ingestion pipelines, ensuring we meet customer SLAs, resolve issues quickly and effectively and identify process and performance improvements to be feed back into the development pipeline. This individual will manage 10-12 individuals and be involved with performing annual reviews, coaching and hiring to fulfill staffing needs. Directly supervises data engineers on the operations & tech delivery teams. Responsibilities include interviewing, hiring, training, planning and directing work, appraising performance at job functions, addressing complaints and resolving conflicts. • Proven ability to lead respective teams ingesting data from and delivering data to customers • Works closely with their team to improve monitoring and alerting ensuring issues are resolved as quickly and effectively• Ability to communicate complex business requirements to technical resources • Ability to communicate technical challenges to non-technical resources • Works closely with other Data Engineering managers and their teams to solve our customers problems and implement new solutions. • Work directly with the Director of Support to resolve issues and provide systemic fixes to problems. • Oversees automated data pipelines and data feeds ensuring all SLAs are met. • Performs root cause analysis when incidents occur to identify opportunities for improvement • Interview and hire data engineers • Identify impediments and analyze solutions to remove impediments • Works closely with the Director of Business Ops & Tech Delivery to develop the strategy and vision for the Data Engineering group • All other duties as assigned
