Sarath Saseendran Email & Phone Number

Bengaluru, KA, IN

Dubai, United Arab Emirates

• Led digital transformation initiatives for major organizations across UAE, Bahrain, and KSA, migrating on-premise legacy systems to cloud-based Oracle SaaS and Oracle Fusion solutions, enhancing operational efficiency.
• Spearheaded the implementation of Dubai Government's Government Resource Planning (GRP) systems for multiple entities, including Hamdan Bin Mohammed Smart University and Dubai Media Incorporated, streamlining resource.
• Successfully completed the digital transformation of Batelco, Bahrain’s leading telecommunications company, from SAP to Oracle SaaS, optimizing telecom operations and service delivery across the region.
• Streamlined project workflows and optimized resource allocation, cutting operational costs and preventing margin erosion, maintaining high-quality deliverables.
• Championed change management initiatives that accelerated system adoption, enhanced user experience, and facilitated a smooth transition for newly implemented ERP solutions.
• Established rigorous processes for monitoring and reporting project milestones, aligning with business goals, tracking KPIs, and achieving consistent delivery, resulting in 100% compliance with project timelines.

Bengaluru, Karnataka, India

• Lead & manage ERP implementation involving Finance, Supply Chain, Human Capital, and Enterprise planning for Private enterprises in Middle east region. Played pivotal role in successful completion of digital.
• Plan, initiate, drive, and manage project programs involving implementation of ERP solutions in Oracle SAAS, PAAS & IAAS
• Drive revenue forecasting, revenue improvement and margin improvement initiatives
• Drive change management initiatives to improve the adoption and user experience of new implementations.
• Manage the performance of the service to the Client as agreed in the contract and ensure that the Service Levels are met or exceeded.
• Establish consistency and predictability in project delivery.

Bengaluru, Karnataka, India

• Led the enhancement and maintenance of T-Mobile's telecom customer finance and wholesale business operation systems, improving operational processes, system reliability, and ensuring seamless financial operations for.
• Produced in-depth project status reports, enhancing transparency, maintaining stakeholder engagement, and providing visibility into critical milestones, risks, and project progress
• Maximized operational efficiency by refining resource utilization, developing strategic capacity plans, and implementing business continuity frameworks that mitigated risks and facilitated seamless project delivery.
• Mentored cross-functional teams through complex technical challenges, facilitating collaborative problem-solving that led to a 30% decrease in resolution time for critical issues, improving project timelines.
• Facilitated communication between downstream teams to foster a deep understanding of project requirements and drive timely and accurate delivery aligned with client needs and project timelines.

Bengaluru, Karnataka, India

• Delivered and implemented self-care systems for healthcare equipment rental management for Quality Medical South and College Wear in the USA, enhancing customer engagement, service efficiency, and streamlining business.
• Directed the research, development, and implementation of a commercial real estate property management system and CRM in India, significantly improving client relationship management and optimizing property operations.
• Commanded a team of Salesforce and mobile application developers, driving the delivery of innovative, client-focused solutions with stringent timelines and quality standards.
• Pioneered digital enablement initiatives, leading modernization efforts that resulted in significant operational efficiencies and elevated customer satisfaction by 25% across multiple industries.
• Executed requirement gathering sessions and value discovery, unlocking opportunities for product optimization and aligning development with evolving client and market dynamics.
• Devised product roadmaps, expediting time-to-market by 30% through alignment of strategic development milestones with client goals and facilitating efficient, high-impact product launches.

Bengaluru Area, India

. product analysis. minimum viable product (mvp) development.. Created road map for the minimum viable product to pave way for the development activities.. Designed the process flow and the user flow for optimum user experience.

Bengaluru Area, India

• Part of the implementation and support team of the telecom billing and operations support system for MTN Africa, improving billing accuracy and operational efficiency for one of Africa's largest mobile network operators.
• Implemented and supported Claro's CRM and loyalty management system, enhancing customer engagement and loyalty management for Peru’s largest mobile network operator.
• Led offshore project teams for CRM upgrades, coordinating with onshore counterparts to facilitate seamless system integration and deliver projects on time for major telecom clients such as AMX Claro Peru and MTN Uganda.
• Formulated robust integration test plans, identified critical test cases, and maintained offshore staging and UAT environments, achieving seamless transitions between project phases with 99% accuracy in test results.
• Handled detailed software testing and release management, validating deliverables to achieve the highest quality before rollout and successfully coordinating multi-team deployments.

Master Of Business Administration (M.B.A.), Lean Operations And Systems

Activities and Societies: Quality circle, Quiz teamMBA

Bachelor'S Degree, Electronics And Instrumentation Engineering

B-Tech