Parthiban S Email and Phone Number
I am a Senior Customer Support Specialist with 5+ years of experience in handling complex customer queries, escalations, and driving service excellence. Currently at Technoarete Research and Development Association, I lead multi-channel support operations, focusing on timely issue resolution, process improvements, and enhancing customer satisfaction.My expertise includes escalation management, CRM systems, advanced Excel for reporting, and developing self-service resources. I collaborate with cross-functional teams to streamline workflows and improve response times.Previously at Vivo Mobiles, I contributed to sales targets while providing high-quality customer support, gaining a unique perspective on customer needs and business outcomes.I’m passionate about continuous learning and delivering outstanding customer service.
Technoarete Research And Development Association
View- Website:
- technoarete.org
- Employees:
- 117
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Senior Customer Support SpecialistTechnoarete Research And Development Association Apr 2022 - PresentChennai, Tamil Nadu, IndiaManaged customer service operations across email, chat, and voice channels, achieving a 98% first-contact resolution rate. Handled escalations and complex customer issues, improving customer satisfaction by 15%, as measured by post-interaction surveys. Identified recurring issues and implemented process improvements, reducing ticket volume by 20%. Streamlined support workflows, cutting response times by 25% and increasing overall team efficiency. Created self-service resources (FAQs, knowledge bases), reducing support requests by 10%. Collaborated with internal teams (technical, product, billing) to resolve cross-functional issues, reducing resolution time by 15%.
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Customer Support SpecialistSivanandha Foundation Apr 2020 - Mar 2022Chennai, Tamil Nadu, IndiaCoordinated tasks among team members, ensuring 100% completion of project milestones within set timelines and aligning them with the foundation's strategic goals. Maintained consistent communication with stakeholders (donors, beneficiaries, and local communities), resulting in a 25% increase in stakeholder engagement and satisfaction. Fostered partnerships with other NGOs, government agencies, and private sector organizations, boosting resource availability and project support by 30%, enabling the foundation to expand its outreach. Developed and implemented a robust feedback mechanism for beneficiaries, improving service delivery and ensuring alignment with their evolving needs.
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Associate Sales ExecutiveVivo Mobiles Jul 2019 - Mar 2020Chennai, Tamil Nadu, IndiaConsistently exceeded sales targets, achieving 120% of monthly sales goals and contributing tostore revenue growth. Delivered exceptional customer service, resolving complaints and maintaining a 95% customer satisfaction rate. Provided product insights and recommendations, helping customers make informed purchasing decisions. Prepared and analyzed daily sales reports, offering actionable insights into customer preferences and market trends.
Parthiban S Education Details
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Human Resources Management -
Mathematics
Frequently Asked Questions about Parthiban S
What company does Parthiban S work for?
Parthiban S works for Technoarete Research And Development Association
What is Parthiban S's role at the current company?
Parthiban S's current role is Senior Customer Support Specialist | Expertise in Escalation Management, Problem Solver, CRM & Process Improvement.
What schools did Parthiban S attend?
Parthiban S attended University Of Madras, Agurchand Manmull Jain College - India.
Who are Parthiban S's colleagues?
Parthiban S's colleagues are Aparna Chhajer, Rachana Mohan, Manoj Prabakar, Nandhini P, Mohammed Younus, Balaji R, S N Sambit Kumar.
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Parthiban S
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Parthiban S
Regulatory Analyst At Hcltechmdr & Dhf Remediation | Design And Development V&V | Fmea | Protocol And Report Drafting | Trace Matrix Summary | Ecr & Ecn | Iso 13485 | Iso 14971 | Iso 15223 | Internal Audits.Chennai
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