Parthiban S Email & Phone Number

Chennai, Tamil Nadu, India

Managed customer service operations across email, chat, and voice channels, achieving a 98% first-contact resolution rate. Handled escalations and complex customer issues, improving customer satisfaction by 15%, as measured by post-interaction surveys. Identified recurring issues and implemented process improvements, reducing ticket volume by 20%. Streamlined support workflows, cutting response times by 25% and increasing overall team efficiency. Created self-service resources (FAQs, knowledge bases), reducing support requests by 10%. Collaborated with internal teams (technical, product, billing) to resolve cross-functional issues, reducing resolution time by 15%.

Chennai, Tamil Nadu, India

Coordinated tasks among team members, ensuring 100% completion of project milestones within set timelines and aligning them with the foundation's strategic goals. Maintained consistent communication with stakeholders (donors, beneficiaries, and local communities), resulting in a 25% increase in stakeholder engagement and satisfaction. Fostered partnerships with other NGOs, government agencies, and private sector organizations, boosting resource availability and project support by 30%, enabling the foundation to expand its outreach. Developed and implemented a robust feedback mechanism for beneficiaries, improving service delivery and ensuring alignment with their evolving needs.

Chennai, Tamil Nadu, India

Consistently exceeded sales targets, achieving 120% of monthly sales goals and contributing tostore revenue growth. Delivered exceptional customer service, resolving complaints and maintaining a 95% customer satisfaction rate. Provided product insights and recommendations, helping customers make informed purchasing decisions. Prepared and analyzed daily sales reports, offering actionable insights into customer preferences and market trends.

Master Of Business Administration - Mba, Human Resources Management

I am an MBA graduate with a BSc in Mathematics and extensive experience in project leadership. My academic background has provided me.

Bachelor Of Science - Bs, Mathematics

Activities and Societies: National Service SchemeI am an MBA graduate with a BSc in Mathematics and extensive experience in project.