Sarath Santhakumar Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Operations Lead overseeing the NSW office- Outgoing staff representative on the Executive Leadership Team (ELT) responsible for the co-development, launch and implementation of a three year organisational wide strategic plan

Sydney, New South Wales, Australia

Staff representative on the Executive Leadership Team (ELT)Worked with some of the largest clusters in the NSW Government leading and delivering consulting engagements on:- high-stakes procurements- efficiency and effectiveness reviews- end-to-end strategic process redesign - co-developing and designing Service Delivery Models helping uplift customer experience

North Sydney, New South Wales, Australia

Part-time role while completing my MBA as a full-time student-Worked with one of the largest enterprise software organisations to identify, nurture and develop their customer portfolio across the APJ region. Key areas of focus within the business product portfolio include Enterprise Resource Planning, Cloud Platform, and Enterprise Support solutions-Led customer insights campaigns to identify implementation strategies for the latest ERP solution. Insights derived helped customer adoption planning and implementation strategies and business case development -Led campaigns for Cloud Platform and Training solutions across ANZ and APJ

Dubai, United Arab Emirate

Pivotal in the setup of a new Audit and assurance services firm in Dubai, UAE.

Bengaluru Area, India

Strategy & Operations (TMT)Revenue Assurance and Fraud Management:Consultant for a prominent South African fixed-line telecom operator, specialising in developing revenue assurance strategy and charters. Established standard operating procedures for critical revenue assurance and fraud management controls. Proficient in identifying and resolving revenue-impacting incidents, collaborating with stakeholders for closure and benefit realisation.Contract review and royalty payment validation:Reviewed and assessed royalty payments contracts and subsequent payouts to one of the largest international music labels by an international music and audio streaming service provider based out Sweden.

Bengaluru Area, India

Strategy & Operations (TMT)-Led offshore operations for a prominent telecom operator based out of Zambia, overseeing revenue assurance processes, risk assessments, and control design across various departments. Identified and addressed revenue-impacting issues related to online convergent charging, implementing controls to mitigate losses. -Successfully led the migration of operations to a shared services model for the leading telecom operator in South Africa, utilising the Subex ROC RA solution. - Assisted in the cost optimisation efforts for a leading DTH operator in India.

Bangalore

India

Conducted a comprehensive three-year study on organisational working capital, analysing relevant data and offering strategic recommendations based on the findings.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba/Bbm

Activities and Societies: Management Fest Coordinator Head of Business Quiz committee

Education record