Sarath Sasikumar Email & Phone Number

Chennai, Tamil Nadu, India

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Support for Mobile Service Centers and Troubleshooting.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Kuwait, Salmiya

• System administration and Email administration.
• Database administration.
• Hard disk data recovery.
• Managing windows server 2012 R2.
• Installation and troubleshooting Windows OS and Network components.
• Solving network issues, hardware and software issues.

Kochi, Kerala, India

• Conducting and coordinating training sessions.
• Install and support PC,laptop and mobile hardware and software.
• Undertake internal troubleshooting of all IT issues relating to software, hardware and network connectivity.
• Track computer system issues through to resolution, within agreed time limits.
• Properly escalate unresolved issues to appropriate internal team.
• Refer to internal database or external resources to provide accurate tech solutions.