Saratu Okusi-Daniels O Email & Phone Number

Project coordination specializing in language services, dedicated to enhancing the quality of communication from English to native Nigerian languages. With a passion for cross-cultural communication, I have successfully led projects focused on improving language proficiency and ensuring accurate and culturally appropriate translations.

Multinational

In this role, I coordinated groups of managers to deliver food, beverages, and lodging projects across financial servicing companies by liaising with the respective managers and conducting market surveys for quality tools to be deployed in the kitchens, and guest houses.

Translation of Software on Leaf Platform from English to Hausa .Quality assurance and supervision of translated software.Translation of Outlook for Android.Translation of Outlook for iOS.

Tracking and monitoring truck teams across the Nation. Ensuring all transaction details are reported to the management and other departments daily.Acting as the middle -man between internal staff and Management; organisation and Clients.Escalating incidence when it cannot be resolved from the control room desk.Ensuring all communication links among teams are in good working condition.Supporting the risk team in case of accident or emergency.Analyzing overtime and weekend transactions,then collating payments to be made for staff involved.Assisting the operations analyst in ensuring teams nationwide are provided with all that is needed to be efficient. i.e Weekly and daily transaction Cash advance, reconciliation, leave , transfer and relief allowance etc.Creating and keeping records for incoming and outgoing materials for all regions and activities including leave and relieve records.In charge of creating weekly fueling schedule and ensuring prompt payment.Updating and maintaining Total fueling Card using mytotalcard application.Maintaining a healthy relationship between Total team and ICMS operations team.Proactive operations support from head office.

Serving as a core member. Responsible for all office visitors, mails and correspondence.Assisting in sorting of CIT forms and billing process using the SAGE software.As a credit control officer to ensure all outstanding debts are paid duly.Serve as central control for information flow and give daily update of clients' position to all team members.Organize weekly meeting with representatives from all departments and work closely with the Directors to ensure targets are met.

As a telemarketer: scanning of prospective clients' complimentary cards and maintaing company data bank, sending mails to prospective and existing Clients to create awareness for prospective clients and manage existing clients to ensure all solutions and services are in good working condition.As a client Service manager, ensuring all clients' links are proactively monitored and ensure maximum uptime. To also ensure all solutions are followed up for maximum funtionality and lifespan for hardware equipment.

Receiving calls and recording all incidence on the CRM, ensuring that an opened service request is closed with the shortest resolution time.Ensuring internal and external clients links are proactively monitored to be up and running fine.Working and learning with other organisational units; Connectivity, Carrier, Cloud and Internal IT.

Configuration of 5 variants of Point Of Sale Terminals; CDMA, WiFi, Dual Sim, Single sim and LAN .Managing merchants, supporting application developemen and upgrade for terminals in collaboration with NIBSS; Nigerian Inter-Bank Settlement System.Collating and reporting weekly transaction analysis on TAMS platform; Transaction Application Management System.Maintaining and ensuring proper working of the server room.Rendering internal IT support and troubleshooting services.

Msc, Business Analytics And Big Data

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Sciences, A

Activities and Societies: Tennis Team. Chess Team. University Scholar Award, Class of '14. National Association Of Computer Science.

Bachelor Of Medicine, Bachelor Of Surgery - Mbbs, Pre Clinical Medicine, Good

Activities and Societies: Volley ball, debate club, school choir, jet Club, Exam Ethics Club, citizenship and leadership training.Vice.