Manager Consulting
Current- Technical consultant and Delivery manager for the infrastructure and application monitoring tools.
- Responsible for maintaining IT infrastructure support and availability as per agreed Service Level Agreement (SLA) and Key Performance Indicators (KPI).
- Responding to inquiries, escalations, and establishing partnerships with key customers and service owners.
- Define service level metrics for each application supported and ensure adherence.
- Prepare and conduct weekly and… Show more
- Prepare and conduct weekly and monthly Service Delivery Reviews and present the same to Management and Customer.