Manager Consulting
Current• Technical consultant and Delivery manager for the infrastructure and application monitoring tools.• Responsible for maintaining IT infrastructure support and availability as per agreed Service Level Agreement (SLA) and Key Performance Indicators (KPI).• Responding to inquiries, escalations, and establishing partnerships with key customers and service owners.• Define service level metrics for each application supported and ensure adherence. • Prepare and conduct weekly and… Show more • Technical consultant and Delivery manager for the infrastructure and application monitoring tools.• Responsible for maintaining IT infrastructure support and availability as per agreed Service Level Agreement (SLA) and Key Performance Indicators (KPI).• Responding to inquiries, escalations, and establishing partnerships with key customers and service owners.• Define service level metrics for each application supported and ensure adherence. • Prepare and conduct weekly and monthly Service Delivery Reviews and present the same to Management and Customer.• Responsible for business continuity with minimal or no disruption to business.• Responsible for P&L for business. • Responsible for monthly forecast and managing the billing according to the project. • Hiring, developing, and retaining great talent.• Creating the scope document for the new transaction. • Driving the DevOps team and integrated tools and set up agile process to deliveries. • Planning for the CI and CD. • Work profile which involves in-depth troubleshooting skills and very good understanding of the product.• Provide Customer with advisories for best practices for using the products for optimum performance.• Integration with Remedy for ticket creation.• Preparing Operation manual and Process documentation. Show less
