At Kapture CX, our team leverages deep IT insights to redefine customer experience, integrating my education in Information Technology from Anna University with a practical approach to business analysis. My strategies, rooted in comprehensive technical knowledge and a diploma in Computer Engineering, empower organizations to optimize their customer interactions.Previously with Yellow.ai, I contributed to translating complex customer needs into actionable business requirements, streamlining processes, and enhancing the overall service delivery. My core competencies in BRD and process design are aligned with my goal to continuously elevate the standards of customer engagement and satisfaction across sectors.