Saravanan Raman Email and Phone Number

Technical Support to field services teamIdentify root cause for field failures and recommend corrective and preventive actionsCollabrate with OEM's to improve product quality & and enhance reliabilityNew Products - Field validation Conduct Training for Field service's persons

Provide technical support on 3 phase Solar Inveters to Service engineers in APAC Region - Ratings -100 KVA to 680 kVA Conduct Root cause on Critical FailuresDevelop Training Modules for 3 phase Solar Inverters for service engineersConduct training for 3 phase Solar inverters Service Engineers Collabrate with countries within APAC region for spares, customer install base & call Management

Responsible for Service Revenue and deliverables in Karnataka & Andra Pradesh

M/s. Emerson network power (I) Pvt. Ltd.,(Formerly known as Tata Liebert Limited) is a wholly owned subsidiary of Emerson Electric USA, $22 billion Fortune 500 Company and is an established market leader in the power protection solutions and precision air condition segmentJob Chronology:Apr 2005 - June 2006 - Regional Champion - Emerson Network Power Global Service – HyderabadFeb 2004 to Apr 2005 as Regional Champion Emerson Network Power Global Service – JamshedpurDec 2000 to Jan 2004 as Asst.Manager – Uptime Solutions in Telecom Team / InfoTech Sales Team – BangaloreAug 1998 to Dec 2000 as Executive- TATA Liebert Global service Team – BangaloreKey Achievements Astute in building strong service teams. Achieved the Targets year on year with Avg .20% growth Distinction in managing Daily Sales Outstanding (DSO), Inventory Turns and Operating Profit. Developed and maintaining excellent Business relationship with Enterprise Customers, Major Consultants, Architects, Facility Managers and Project Managers Turned around the customer satisfaction index at Jamshedpur, which led to record growth of both service sales and product sales by 100%  Increase the Annual Maintenance Contract Strike rate to 95% from 85% & 88% in Jamshedpur and Hyderabad respectively Reduction of DSO to 30 days from 55 days Increased the Customer Satisfaction Index by 5% and achieved Customer Delight through service Excellence.

 Managing the Customer relationship and Service activities for Southern Region with Team of 4 Engineers Servicing UPS Systems ranging from 1 kVA to 40 kVA. Managing the Order booking, Billing and Collection of A.M.C, Spares, Battery revenue for Southern India. Gathering Marketing Intelligence for decision-making purposes. Prospecting and enhancing brand awareness. Providing Technical Expertise and leads to the sales Team. Marketing “Eterniti” Line Interactive UPS System.(500 VA –1000VA)

Production, Planning and Control of Wiring harness sets supplied to T.V.S. Suzuki, Amco Batteries and B.P.L.