Per the assignment the following are :-o Physical Security:- Provide guidance to FM team, ensure the attendance strength for daily operations in static and escort. Incident reporting within SLA.o Electronic security: Ensure all the IT peripherals of property match the bank dot 1 X standards and provide guidance to the FM, All the CCTV cameras on Bank Network to be online. VMS Servers to be updated periodically, Access control panels.o GSOP: Ensure the security measures are adhered by all employees per the GSOP standards.o Implemented invalid access buzzer globally for (SCB). Various automation for Physical security attendance capturing.

Transworld International, Bangalore,  Description: Branch Manager

SME /Team Lead – Operations, Sr Provisioner • Project Coordinator – Verizon / Managed Services Delivery – Planning Engineer (MSD PLE) - Verizon Responsibilities : Role No 1 ­ SME/ Team Lead    ● Managing team of agents.  ● Operational and Technical support to the team.  ● Ensure team attendance metrics are met.  ● Handle internal training/ coaching ● Promote a strong customer care culture.  ● Achieving client SLA requirements.  ● Conflict Management.  ● Daily Quality Feedback reports.  ● Deliver Monthly Performance Feed.  ●Team Building Activities.     I  was also responsible to ensure that all staff related systems are updated regularly, providing self and the  department with a accurate overview of the activity and performance of my team.  ● Order Management   ● Request for SCM and OCM  ● Bridge Conference Calls for Server Installations   ● Maintain and assign projects to agents  ● Monitor conference calls related to the Project.  ● Assist Project Manger in Project closure.  ● Inventory Check of Equipment's prior to installation  ● Assign and coordinate with  technicians across the globe  ● Manage Apps password change for self and team on a regular basis.   ● Brief the scope of the project to the team   ● Familiarised with Brazil Country Hall Regulations for installations.  ● Handled escalations as Team Head.  ● Assist team with project management tools  ● Audit Managed Service Order Forms.  ● Customer Premises Equipment Tracking  ● Circuit rediness and scheduling despatching.  ● Worked on the Citirx environment  I was also awarded ​  ‘The best man of the Quarter’.

HSBC HDPI, Bangalore, March 2011 to March 2012. L3 - SupportResponsibilities : ● Monitor SCION Compliance alerts. ● Monitor Escalations. ● Monitor and avoid raising tickets with Oracle east. ● IT Monitoring with regards to Server updates across the globe ● Update global currency value on the server. ● Sanction Country Alerts ● Monitor and update KED (Known Error Database) ● Monitor and update Transaction Issues ● Monitor and Update Merge Issues ● Brief the team on CoE banking procedures. ● Brief the team on fire drill procedures. ● Worked on Lotus Notes Environment. ● Coordinate weekly team meetings. The additional responsibility was to hire and cross train the new joiners telephonically where the HSBC product is launched. I have been trained in LEAN projects, and train the trainer programs. My team was awarded the “Golden League Team of the Quarter Award”.

Deployed in Siachen Glacier, Kargil War, Bhuj Earthquake rescue mission, Flood Relief Operations and various other Operations. • Asst System Administrator and worked on a project for establishment of Army WAN/LAN & Training in various parts of the country on testing wireless equipment. Trainee with Sierra Atlantic, Hyderabad (non certificate) since was in service at the time of training. • Served in Pune as System Administrator/ troubleshooting technician, 150 clients in the network. • Served in Army HeadQuarters, New Delhi, Asst System Administrator/ troubleshooting technician (Engineers Branch) • Served with prestigious appointed officials as IT in charge ie. General Officer Commanding at Hyderabad, Chief Engineer at Pune, Director General of Works (Engineers) at New Delhi, Chief of Staff at Lucknow. (due to security reasons senior officialsname and designation are not specified)