Sara Vaz Email & Phone Number

Albufeira E Olhos De Água, Faro, Portugal

Primary Responsibilities:- Training and onboarding new Customer Support Agents- Identifying and analyzing emerging trends in customer inquiries and behavior- Monitoring and reporting patterns of fraudulent activity- Reporting technical issues on the Farfetch platform - Providing advanced customer support and resolving complex cases- Offering floor support across all markets for 1,5 year- Facilitating and presenting Kaizen meetings to drive continuous improvement- Coordinating well-being activities for team members across all markets

Lisboa, Portugal

Primary Responsibilities:- Responding promptly and professionally to customer inquiries, concerns, and complaints via various channels such as phone and email.- Providing accurate information about products, services, and company policies to customers.- Assisting customers with placing orders, tracking shipments, processing returns, and resolving billing issues.- Escalating complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.- Collaborating with other departments such as Partner Specialist, Fraud, Finance and Shipping to relay customer feedback and improve overall customer satisfaction.- Participating in ongoing training and professional development activities to enhance customer service skills and knowledge.

Albufeira, Faro, Portugal

DMC/ Tour Operator, specialized in groups, operating in Portugal, Spain and Morocco. Primary Responsibilities:- Managing and supporting B2B client requests and inquiries- Recruiting new business partners nationally and internationally- Developing budgets and itineraries for business activities- Providing on-field support to our business partners to ensure high-quality service delivery- Handling invoice issuance and payments using SIGAV Software- Organizing familiarization trips (FAMTRIPS) to showcase our offerings- Conducting site inspections through travel to assess potential partnership opportunities

Albufeira, Faro, Portugal

Primary Responsibilities:- Designing and editing brochures using InDesign software- Developing 3D models using SolidWorks software

Colónia, Renânia Do Norte-Vestfália, Alemanha

Primary Responsibilities:- Designing 3D models using SolidWorks software- Generating technical drawings- Supervising and supporting prototype development- Creating and editing brochures using InDesign software

Lisbon, Portugal

Primary Responsibilities:- Support the engineering team by designing the technical drawings on AutoCAD Software- Development of processes as ORAC, ORAP and County (ONI, FTTH ZON, ZON-IN and Vodafone)- Online Registration in Network Engineer (FTTH ZON, ZON-IN and ONI)- Maps preparation- Execution of reports (ONI and ZTE)