Sara Vaz

Sara Vaz Email and Phone Number

Customer Excellency Coordinator @ FARFETCH
london, london, united kingdom
Sara Vaz's Location
Faro, Portugal, Portugal
About Sara Vaz

Originally from Köln, Germany, my journey has brought me to make Lisbon, Portugal, my home for the majority of my life. It was here that I pursued my passion for design, earning my degree in Industrial Design from Lusófona University in 2009.In 2017, I embraced a significant change, stepping into a completely different arena. This decision to explore fresh horizons outside my comfort zone not only expanded my knowledge base but also honed my skills in a novel domain. Collaborating with exceptional teams throughout this transition has been an enriching experience.Fueled by an unwavering passion for life, I thrive on embracing new challenges and opportunities. Whether it involves forging new business ventures or simply extending a friendly greeting, I eagerly welcome any opportunity for connection.I invite you to reach out to me for exciting collaborations and mutually beneficial endeavors.

Sara Vaz's Current Company Details
FARFETCH

Farfetch

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Customer Excellency Coordinator
london, london, united kingdom
Website:
farfetch.com
Employees:
4295
Sara Vaz Work Experience Details
  • Farfetch
    Cs Excellency Coordinator - Remote
    Farfetch May 2022 - Present
    Albufeira E Olhos De Água, Faro, Portugal
    Primary Responsibilities:- Training and onboarding new Customer Support Agents- Identifying and analyzing emerging trends in customer inquiries and behavior- Monitoring and reporting patterns of fraudulent activity- Reporting technical issues on the Farfetch platform - Providing advanced customer support and resolving complex cases- Offering floor support across all markets for 1,5 year- Facilitating and presenting Kaizen meetings to drive continuous improvement- Coordinating well-being activities for team members across all markets
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  • Farfetch
    Cs Agent (German Market) - Remote
    Farfetch Apr 2021 - May 2022
    Lisboa, Portugal
    Primary Responsibilities:- Responding promptly and professionally to customer inquiries, concerns, and complaints via various channels such as phone and email.- Providing accurate information about products, services, and company policies to customers.- Assisting customers with placing orders, tracking shipments, processing returns, and resolving billing issues.- Escalating complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.- Collaborating with other departments such as Partner Specialist, Fraud, Finance and Shipping to relay customer feedback and improve overall customer satisfaction.- Participating in ongoing training and professional development activities to enhance customer service skills and knowledge.
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  • Incoming Emotions
    Operations Specialist
    Incoming Emotions Sep 2017 - Jan 2021
    Albufeira, Faro, Portugal
    DMC/ Tour Operator, specialized in groups, operating in Portugal, Spain and Morocco. Primary Responsibilities:- Managing and supporting B2B client requests and inquiries- Recruiting new business partners nationally and internationally- Developing budgets and itineraries for business activities- Providing on-field support to our business partners to ensure high-quality service delivery- Handling invoice issuance and payments using SIGAV Software- Organizing familiarization trips (FAMTRIPS) to showcase our offerings- Conducting site inspections through travel to assess potential partnership opportunities
  • Ebinger Prüf- Und Ortungstechnik Gmbh
    Industrial & Graphic Designer - Remote
    Ebinger Prüf- Und Ortungstechnik Gmbh Sep 2015 - Sep 2016
    Albufeira, Faro, Portugal
    Primary Responsibilities:- Designing and editing brochures using InDesign software- Developing 3D models using SolidWorks software
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  • Ebinger Prüf- Und Ortungstechnik Gmbh
    Industrial Designer & Graphic Designer
    Ebinger Prüf- Und Ortungstechnik Gmbh Mar 2013 - Jul 2015
    Colónia, Renânia Do Norte-Vestfália, Alemanha
    Primary Responsibilities:- Designing 3D models using SolidWorks software- Generating technical drawings- Supervising and supporting prototype development- Creating and editing brochures using InDesign software
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  • Cbe, Sa
    Technical Drawer
    Cbe, Sa Feb 2010 - Sep 2011
    Lisbon, Portugal
    Primary Responsibilities:- Support the engineering team by designing the technical drawings on AutoCAD Software- Development of processes as ORAC, ORAP and County (ONI, FTTH ZON, ZON-IN and Vodafone)- Online Registration in Network Engineer (FTTH ZON, ZON-IN and ONI)- Maps preparation- Execution of reports (ONI and ZTE)

Sara Vaz Education Details

  • Ulht - Universidade Lusófona De Humanidades E Tecnologias
    Ulht - Universidade Lusófona De Humanidades E Tecnologias
    Interior And Product Design

Frequently Asked Questions about Sara Vaz

What company does Sara Vaz work for?

Sara Vaz works for Farfetch

What is Sara Vaz's role at the current company?

Sara Vaz's current role is Customer Excellency Coordinator.

What schools did Sara Vaz attend?

Sara Vaz attended Ulht - Universidade Lusófona De Humanidades E Tecnologias.

Who are Sara Vaz's colleagues?

Sara Vaz's colleagues are Fábio Miguel Conceição, Daniel Abreu Faria, Filipa Fiuza Lele, Renan Uzum, Mariana Araújo, Simão Pereira, Thiago Rezende De Araujo Oliveira.

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