Part of a management team that opened the King of Prussia location in 2018. Created brand awareness in a new market and built client relationships to develop brand loyalty. Maintained a high performance environment that resulted in exceeding sales plans in FY 2019. Assisted with training new employees and coached current employees following guidelines set in place by company to deliver the best customer service in retail. Provided a unique shopping experience for customers in person or over the phone and received highly positive feedback regularly. Coordinated monthly visual displays to include new product launches. Analyzed sales data to spot trends to create displays that would maximize customer traffic and retention.

Received inventory and created purchase orders using POSIM software. Entered invoices into Quickbooks. Purchased merchandise for store keeping in line with budget and based on current trends. Ran reports of inventory and sales, and analyze data to present to owner. Experience with visual merchandising. Trained new employees and created employee schedule on monthly basis. Full creative control over website and social media. Responsible for marketing of brands and store events to customers via email and social media.

Utilized Salesforce software to manage CRM. Responsible for receiving customer inquiries, responding in a timely manner, and escalating necessary issues. Troubleshot and resolved client issues related to cloud-based software products. Created and monitored the progress of JIRA tickets for the development team. Generated software tutorials for customers regarding changes and/or new additions. Documented internal processes using Confluence software for employee review. Documented meeting minutes and emailed action items.

Created event marketing materials that were distributed to event attendees. During the event planning process, I was responsible for event correspondences and tracking responses. Worked events by greeting guests, managing materials and communicating with event staff.

Founded a professional organization tailored to pursuing a career in the event planning, wedding planning, design and hospitality industries to prepare them with the knowledge and essential skills to successfully work in those fields. Managed an executive board and chairs to help me oversee the organization.

Worked in the Sales and Marketing division to promote upcoming events and increase ticket sales. Analyzed ticket sales to develop reports to send to promoters.

Managed client's social media pages such as Facebook; Twitter; Instagram. Compiled media clips after events to present to clients how the firm helped them gain publicity.

Prepared food in the deli, rang up customers on register and kept the store clean.