• Successfully led and managed cross-functional teams, ensuring efficient logistics operations and exceeding sales targets.• Implemented strategic initiatives that streamlined processes, resulting in a increase in overall efficiency.• Proven ability to meet tight deadlines while maintaining a high standard of work quality.• Second-in-charge, overseeing daily operations.

• Provide comprehensive administrative support to executives and team members.• Manage scheduling, calendar coordination, and travel arrangements for senior management.• Efficiently handle incoming and outgoing communications, including emails, phone calls, and interoffice correspondence (Portuguese and English).• Coordinated with clients and suppliers.

• Outbound Calls: Making proactive calls to customers for various purposes, such as follow-ups, surveys, sales.• Identifying opportunities to promote additional products or services to customers during relevant conversations.