Responsible for the direct management of CRT employees within the Country, providing advice guidance and support in order to ensure successful delivery of key performance indicators;Provide leadership and guidance for all Client Relations teams within the Region to drive commercial excellence (more inflow, higher retention, structural inflow);Create the voice and face of Atradius Collections within the region for our customers;Responsible for management and co- ordination of selected Key accounts’ customer enquiries and cases to ensure appropriate level of support both within the region.To develop the relationship with the Commercial team in the region, providing dedicated and focused support to all Key customers.Manages key customer relations in a proactive way to ensure the customer is supported and informed on all aspects of their cases.Build a customer centric environment which is able to recognise customer needs and ensure they are metIdentify and follow up business opportunitiesIncrease Customer Satisfaction within the region through improved service delivery, in both terms of quality and quantityChampion the complaints management process from registration through to resolution, Take a structured approach to up selling and cross selling on our current customer baseSupport commercial resources in integration and service of new/existing customersOngoing optimization of the service delivery

Together with my team here in Mexico, I provide support to our clients for their international recovery activity.I'm responsible for clients based in Mexico and Central America.

Developing and maintaining a meaningful long term partnership with Insurance Key Stakeholders to enhance customer satisfaction, improve service delivery, increase the portfolio penetration and create cross-sell opportunities.Acting as a dedicated point of contact towards Insurance commercial, streamlining the communication processes.Identifying opportunities with Insurance for existing Insured Customer – portfolio growth and deep/cross sell opportunities and initiate actions to increase penetration within these customers.Utilising Management Information and BO Reports to asses overall program satisfaction, areas of improvement, services levels and formalise expectations in Service Levels Agreements.Supporting Broker Relationships in cooperation with the Insurance, visiting and presenting to customers, intermediaries as well as Brokers.Supporting the Insurance Commercial teams and their clients in the understanding of Collections service capabilities and monitor the delivery process.Communicating new product / service developments to key client base.

Supervise the legal collectors team and the external attorneys ‘ activity.

Civil law internship

customer service ( including providing customs information for international shipping), complaints handling, packaging tracking