Sarfaraz Sayed Email & Phone Number

Noida, Uttar Pradesh, India

• Provide L2 support to customers and evaluators, including installation troubleshooting, product configuration assistance, and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop, and test the product.• Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to the development team.• Work closely with customers and the internal software… Show more • Provide L2 support to customers and evaluators, including installation troubleshooting, product configuration assistance, and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop, and test the product.• Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to the development team.• Work closely with customers and the internal software development team to diagnose complex software product issues.• Monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators.• Troubleshooting the application logs, APIs, RESTAPIs, Business flow providing RCA, and implementing corrective actions.• Understanding and executing the end-to-end process for product delivery.• Ensure compliance with defined service level agreements.• Customer relationship management.• Handling the L1 support team and assigning tasks to different team members.• Maintaining and updating Statistics of User count issues, daily activities, and tasks on Jira.• Document technical knowledge and solutions in the form of manuals.• Training and guiding the Customer about the product.• Production deployment Change / Emergency change.• Preparation of release notes for all the deployments. Show less

Pune, Maharashtra, India

• Provide L2 support to customers and evaluators, including installation troubleshooting, product configuration assistance, and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop, and test the 'I AM' application used for Multi-factor Authentication in Banks to ensure safety and security• Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to the… Show more • Provide L2 support to customers and evaluators, including installation troubleshooting, product configuration assistance, and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop, and test the 'I AM' application used for Multi-factor Authentication in Banks to ensure safety and security• Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to the development team.• Work closely with customers and the internal software development team to diagnose complex software product issues.• Monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators.• Troubleshooting the application logs, APIs, RESTAPIs, Business flow providing RCA, and implementing corrective actions.• Understanding and executing the end-to-end process for product delivery.• Ensure compliance with defined service level agreements.• Customer relationship management.• Handling the L1 support team and assigning tasks to different team members.• Maintaining and updating Statistics of User count issues, daily activities, and tasks on Jira.• Document technical knowledge and solutions in the form of manuals.• Training and guiding the Customer about the product.• Production deployment Change / Emergency change.• Preparation of release notes for all the deployments. Show less

Mumbai, Maharashtra, India

• Handle and Support SafetyChain Plant Management Platform used to improve yield, maximize productivity, and ensure compliance standards for food, and beverage for customers in the United States like Kellogg’s, Tyson, Albertsons, etc.• Customer relationship management• Coordinating with product users in case of any concerns/issues• Coordinating with respective customer stakeholders for different tasks• Work on web Services, API, and IP-based protocols• Making changes in the… Show more • Handle and Support SafetyChain Plant Management Platform used to improve yield, maximize productivity, and ensure compliance standards for food, and beverage for customers in the United States like Kellogg’s, Tyson, Albertsons, etc.• Customer relationship management• Coordinating with product users in case of any concerns/issues• Coordinating with respective customer stakeholders for different tasks• Work on web Services, API, and IP-based protocols• Making changes in the portal as per Customer requirements.• Handling calls & requests regarding needed updates and changes in the Platform.• Troubleshoot client issues with the errors in platforms.• To carry out the root cause analysis of Production issues and in implementing corrective action thereof• Follow the escalation procedures to raise awareness of Production issues to relevant stakeholders.• Providing information, handling complaints, and clearing doubts of Customers via Chats, Emails, and calls.• Follow-up with clients to ensure satisfaction with action taken. Show less

Mumbai, Maharashtra, India

• Providing Technical Support for TataSky under TCS.• Troubleshoot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern.• Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.• Diagnosed operating system problems, repaired all issues, and removed malware as defined by scopes of work.• Providing training to interns and leading them at the beginning of the… Show more • Providing Technical Support for TataSky under TCS.• Troubleshoot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern.• Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.• Diagnosed operating system problems, repaired all issues, and removed malware as defined by scopes of work.• Providing training to interns and leading them at the beginning of the process.• Followed up with clients to ensure satisfaction with action taken.• Managed documented work logs on an average of 35-40 a day, followed up for resolution of solution offered at the point of an incoming call. Escalate calls to the Technology team if 1st level solution does not resolve the issue.• Training and providing KT sessions for new joiners.• Handling team and assigning tasks to different team members.• Evaluate and Monitor Project progress and set Deadlines. Show less

Mumbai Area, India

• Providing Technical Support for Majesco, Reliance Energy, Crompton, and Birlasoft Limited.• Troubleshoot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern.• Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.• Diagnosed operating system problems, repaired all issues, and removed malware as defined by scopes of work.• Providing training to interns and… Show more • Providing Technical Support for Majesco, Reliance Energy, Crompton, and Birlasoft Limited.• Troubleshoot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern.• Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.• Diagnosed operating system problems, repaired all issues, and removed malware as defined by scopes of work.• Providing training to interns and leading them at the beginning of the process.• Followed up with clients to ensure satisfaction with action taken.• Managed documented work logs on an average of 35-40 a day, followed up for resolution of solution offered at the point of an incoming call. Escalate calls to the Technology team if 1st level solution does not resolve the issue.• Training and providing KT sessions for new joiners.• Handling team and assigning tasks to different team members.• Evaluate and Monitor Project progress and set Deadlines. Show less

Mumbai, Maharashtra, India

• Train personnel on the proper use of biomedical equipment.• Directs biomedical equipment operation by providing equipment operation demonstrations, instructing other healthcare staff in the use and care of equipment, and answering questions.• Interact with manufacturers to purchase or sell medical devices, products, and surgical instruments.• Interact with medical professionals, doctors, surgeons, therapists, etc.• Visiting Hospitals for all Mumbai & Thane Locations for… Show more • Train personnel on the proper use of biomedical equipment.• Directs biomedical equipment operation by providing equipment operation demonstrations, instructing other healthcare staff in the use and care of equipment, and answering questions.• Interact with manufacturers to purchase or sell medical devices, products, and surgical instruments.• Interact with medical professionals, doctors, surgeons, therapists, etc.• Visiting Hospitals for all Mumbai & Thane Locations for Meetings, demonstrations & training related to Product.• Supports patient diagnosis and treatment by installing, testing, calibrating, and repairing biomedical equipment; training users; and maintaining safe operations.• Maintains equipment by completing preventive maintenance schedules, conducting tests, and troubleshooting and repairing malfunctions. Show less

Kanjurmarg

Diploma In Electronics Engineering, Electrical And Electronics Engineering

High School Diploma, A