Sarika Garg Email & Phone Number

Chantilly, Va, Us

Washington, District Of Columbia, United States

Client: Federal Aviation Administration (FAA): Managed enterprise-level portfolio projects by collaborating and developing strategic plans to meet the business objectives and working towards high efficiencies and flawless execution.Directed project management initiatives from conceptualization through development, implementation, and management. Executed implementation of $16M security features on 60,000 FAA-owned devices, achieving key milestones on time and resulting in meeting the United States Presidential Executive Order. Aligned the existing infrastructure and network with expansion initiatives by integrating Microsoft’s HoloLens devices into the agency’s secure network to enable remote expert assistance for mission-critical activities. Partnered with the key stakeholders to identify and execute the cross-functional goals. Created progress reports and monitored the program data to assess efficiency. Built strong, lasting relationships and strategic partnerships through exceptional client support and served as the primary point of contact for client communications. Received the ‘Raise the Bar’ award for providing continuous innovation, rapid responses, and pivoting as needed for exceptional customer support.

Chevy Chase, Maryland

Effectively managed a budget of 5 million dollars by monitoring expenditures, calculating forecasts, tracking variances, and approving salaries & promotions. Oversaw development of multiple enterprise-level products and projects involving Internet-based quoting and selling of auto insurance policies, and directed enterprise projects that aligned with corporate profitability. Managed and directed the enterprise initiatives to leverage third-party data into the online quote application which improved new business productivity by at least 0.7 points which translated into the addition of 110,000 auto insurance policies sold annually, and a policy lifetime value (PLV) of $9 million. Pioneered an innovative experiment using Artificial Intelligence (AI) and Machine Learning (ML) algorithms that yielded improved online closure of 6.5% for the experiment group, translating into 45,000 additional policies sold annually. Strategically scoped, and drove the development of automating manually keyed quotes by Internet Sales agents for more than 180,000 cases, reducing required manual work from 24.5% to 12.2% by the end of the project year. Spearheaded solution development of a multimillion-dollar legacy modernization engagement to migrate from Cobol-based technologies to new generation Cloud applications. Analyzed key performance indicator (KPI) dashboards for accuracy and planning for numerous experimentation opportunities to improve closure metrics. Used judgment to generate approaches to communicate the issues and resolutions to non-technical personnel, including senior management officials and project teams. Mentored numerous team members resulting in over 3 to 4 associate promotions annually.

Reston, Virginia

Established processes and provided improvement strategies to effectively apply Agile methods to streamline continuous integration and continuous deployment (CICD) for web services, and manage vendor dependencies. Created sprint calendar and release schedules to support the deployment of engineering technologies and to provide continuous deliveries to consumers. Analyzed intake requests from 7 different Scrum teams and performed cost-benefit analysis, impact on KPIs, to facilitate prioritization of its implementation. Proactively identified, managed, and communicated issues & risks to facilitate project progress. Prioritized projects using infrastructure upgrades, and stabilization efforts. Led and coached employees as well as onshore/offshore consultants to maintain round-the-clock development and deployment of scheduled work.

Gained invaluable knowledge of managing projects in the digital and online e-commerce space by assisting project managers and teams with large-scale, high-value projects.Spearheaded a technically challenging project to provide accurate feedback to customers’ online transactions, reducing service calls from 7.8% to 7%; equating to 78,000 fewer phone calls/month and an increase in positive customer experience. Delivered a robust infrastructure that accommodated third-party vendor ads and was scalable to other future 3rd party undertakings. Managed a cross-functional team of 50+ software developers, analysts, testers, and web designers to convert more than 1,000 pages for unified corporate branding. IT Specialist | between 2005 - 2010 | Solutions Engineering, Innovation, Architecture, and Infrastructure Management ProjectsI worked on some high-visibility web development projects at GEICO.com with a primary focus on their sales application. Interacted with external as well as internal customers at different levels and created an environment that fostered smooth application development.

Baltimore, Maryland Area

I worked as a consultant for Social Security Administration on the Social Supplemental Income project. Implemented key features in the application that earned me an award for creative thinking, extraordinary effort, and professionalism on the job in support of Lockheed Martin.

Master'S Degree, Computer Science

Bachelor'S Degree, General Science