Ying L. Email & Phone Number

Valencia, Es

Valencia, Valencian Community, Spain

Tourism accommodation management

Valencia, Valencian Community, Spain

- Review and supervision of social networks of the foundation aimed at the Chinese market (ej. Tencent, WeChat, Weibo y Youku) so the foundation can evaluate their performance and increase visibility. - FLY VLC Meeting: translation of materials (video, press release, invitations), collaboration with the tourist offices of the destinations in China (Xi'an, Chengdu, Guangzhou) and helped them set up their stands and provide help during the whole event. After the event, I collected feedback and suggestions from the Chinese participants to improve the event in the future and made international clipping. Success in including Chinese destinations in the annual event.- Europe Virtual Trade Show China: Consecutive interpreting at virtual conferences.- Create audiovisual materials for the promotion of Valencia with Turespaña: three major events for the public of China in emblematic areas in cities of Chengdu, Xi'An and Beijing. - Holy Grail Route, Fallas, Delicious Valencia 2021: the translation of the promotional video in Chinese for different platforms. The video of Holy Grail received an award at the International Tourist Film Festival of Africa (ITFFA) and the Silver Award at the International Tourist Film Festival of Turkey (CIFFT).- Market Research (USA Market - Tour Operators): research on USTOA's tour operators to find out if they sell tourist packages in Valencia, their characteristics, and the most common destinations on the routes etc. These data expanded the foundation's databases in the US and improved the CRM system.- Participation in tourism workshops and professional courses: “ADVANTAGE: Tourism Recovery and Resilience Program Pilot Project Spain for Turespaña” by COTRI; “Webinar: Essentials of Video for Chinese Tourism Marketing” and "Webinar: China’s Gen-Z Travelers" organized by Dragon Trail international; "Covid-19 prevention value course”.

Hong Kong, Hong Kong Sar

- Lead an 8 person front-of-house team. - Handle customers enquiries, reservations and complains. - Ensuring and measuring guest satisfaction.- Provide excellent customer service.- Guarantee smooth daily operations and maintenance. - Manage planning, promoting and ensuring the smooth running of different events.

Hong Kong Sar

- Provide the perfect service experience for restaurant patrons.- Coordinate with kitchen staff to deliver accurate food orders.- Process payments of food and drink orders.- Deliver food and beverages.- Apply positive suggestive sales approach to guide customers.- Look for ways to consolidate service and increase table turns.- Present menu, answer questions, and make menu recommendations.

Kowloon, Hong Kong Sar

- Set up workstations with all needed ingredients and cooking equipment.- Work in different stations including: salad and sandwich prep, pizza prep, grill and saucier.- Maintain the kitchen clean and organized.- Assist head chef with creating, testing and refining new recipes. - Stock management.

Bachelor'S Degree, Tourism And Travel Services Management

Spanish Language And Culture

Intensive Spanish language and cultural class from A2 to C1

Associate Of Arts - Aa, Bilingual Communication Studies (Spanish And English)