Saroasha E. Email & Phone Number

Houston, Texas, United States

Lifestation sister concern -Implemented comprehensive training programs for trainees, leading to significant improvements in and overall performance of alarm handling procedures all over the US and Canada. - Successfully facilitating the transition of employees into new roles through targeted training and development initiatives, including ‘On The Job Training’ sessions, ensuring seamless integration and enhanced productivity. - Conducted thorough training needs assessments to identify and address skills and knowledge gaps within the organization, resulting in more focused and effective training programs or tailored micro learning. - Provided ongoing coaching and mentorship to employees, utilizing effective instructional methods that guided trainees through the learning process, helping them develop their skills and advance their careers tailored to their individual needs. - Experience with LMS systems and CRM softwares - Skilled in identifying and analyzing patterns of employee performance deficiencies using key performance indicators (“KPIs”) and tailoring solutions to address these issues helping them certify in alarm handling procedures.- Effectively adjust future learning strategies to enhance outcomes and ensure continuous improvement.

Union, New Jersey, United States

- Communicated with LifeStation members to efficiently handle concerns, achieving superior customer satisfaction and consistently meeting metric goals. - Conducted reconciliation and audit of insurance reports to match customer accounts, preventing overbilling and ensuring accurate billing practices.- Successfully managed and de-escalated member complaints demonstrating strong conflict resolution skills. - Entrusted with ongoing projects related to both partner and standard accounts, providing dedicated and proactive multiple partner support while maintaining exceptional accuracy and attention to detail in troubleshooting. - Mentored new hires through ongoing training and development programs, and provided comprehensive walkthroughs to senior management officials, ensuring alignment with company standards and practices. - Continues brainstorming to find effective ways to improve retention and also acting as a sales support specialist with a high success rate- Awarded Employee of the Year 2022 for outstanding contributions and efforts in advancing the company's vision.

New York City Metropolitan Area

- Constructed and implemented business processes using cloud-based tools to design, pilot, and scale the identification of a global network of potential leads. Enabled the business to attract high-level launch partners like Salesforce and several large agency groups.- Utilized a contact management approach to engage and manage contacts, encouraging attendance at sponsored events worldwide. Actively guided contacts through the sales engagement process onto the automated subscription platform, ensuring sensitivity to different cultural requirements in global markets.- On going training and development in customer experience

Richmond, Texas, United States

Promoted to clients of Khumbatta PC- Successfully managed all worker’s compensation and general liability reports/claims. - Strategic planning- Brand management - Analyzing trends in the fast food industry - Assisted the CFO and CEO with lease agreements and renewals- Managed maintenance for 55 locations for quick-service restaurant (“QSR”) hospitality of Little Caesars Pizza, Church’s Chicken & Captain D’s restaurants. - Resolved and closed out all escalations for Captain D’s, Church’s Chicken & Little Caesars Pizza adhering to strict timelines. - Conducted training based on company policies and procedures. - Attended several seminars on continues improvement practices in hospitality and management - Maintained company records - Played an important role in negotiations and agreements with company attorneys - Assisted with various HR duties as and when needed such as payroll and employee onboarding.- Lead internal and external corporate trainings- Identifying training needs and LMS for key client operations

Houston, Texas, United States

-Book keeping- Profit and loss statements- Maintaining general ledger- Completing payroll- Financial services- Training and development

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba