Sabruna A. work email
- Valid
- Valid
Sabruna A. personal email
Professional with 10+ years of experience in technical support, team leadership, and customer experience management. Identifies areas for improvement and formulates strategic plans to enhance services. Supports cross-functional teams to ensure service availability and assist clients with complex issues. Utilizes industry-standard software for ticketing, KPIs, and project management.
-
Technical Support AnalystVirbelaLaurel, Md, Us
-
Senior Technical Support AssociateThe George Washington University Jun 2024 - PresentWashington, D.C., Us -
Technical Support AssociateThe George Washington University Nov 2023 - Jun 2024Washington, D.C., Us
-
Events Lead & Tech SupportVirbela Sep 2022 - PresentRemote, Us
-
Technical Support AnalystVirbela Apr 2021 - Sep 2022Remote, Us-Leveraged a comprehensive understanding of products and services to improve customer experiences and provide superb help.-Supported QA team to test, track employee performance, document bugs, and trial pre-release software.-Translated knowledge base articles in the Bengali language. Updated references to provide staff with self-service resources.-Troubleshot Mac and Windows systems by identifying root causes, utilizing a ticketing system, and offering paths to resolution.-Diagnosed technical hardware and software issues through email, chat, and screen sharing.-Maintained ZohoDesk ticketing, Service Cloud dashboards, JIRA projects, and case notes. -Trained, coached, and mentored new employees to use the ticketing system, provide customer service, and resolve technical issues.
-
Technical Support SpecialistApple Jul 2018 - Apr 2021Cupertino, California, UsInstalled, maintained, and troubleshot hardware and software for Apple devices, working with proprietary services and tools.Analyzed device symptoms to determine the problem at hand and provide a solution for iOS devices.Answered inquiries about products and services. Resolved issues related to software, internet connectivity, email, and other apps. -
Covert Dispatch AgentGeek Squad Feb 2015 - Dec 2017UsConnects and communicates with clients using a chat portal & remote login software, recommending appropriate solutions based on the clients description of their issue and their own diagnosis Perform set up, repairs, upgrades and applicable installations to client’s machines. Perform software, printer and network troubleshooting Software install, printer set up, wireless setup up to existing network -
Cia SeniorGeek Squad 2012 - 2015UsMotivate, inspire and coach agents on services & selling skills Be accountable for labor management and revenue performance and make weekly schedule based of that Create & perform hiring interviews over the phone and in personPrepare monthly team meetings Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback.Assist clients within the Precinct’s Standard Operating Platform Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experienceProvide initial contact with clients and check in products for servicePerform basic testing to determine product needs and service solutionMonitor monthly business rhythms of Precinct Facilitate in-store sales, upgrades, installations and service
-
Advanced Repair AgentGeek Squad 2009 - 2012UsAssist clients with daily computer issuesPerform all computer-related repairs, upgrades, installations and technical support in storeRepair software and hardware issuesProvide excellent customer service, plus check in products for servicePerform basic testing to determine product needs and service solutionGive clients phone support regarding their technical issuesTroubleshoot and give clients daily maintenance advice also provide them repair solutionsProvide clients necessary knowledge about computer, new technologies and software
-
Counter Operations AgentGeek Squad 2008 - 2009UsDaily inventory of the precinctCalled clients in daily basis to give them update about their productsOrganized and filed all necessary paperworkGave phone and e-mail support regarding computer issuesWorking on weekly reports and contacting mangers about store charges or any issues
-
Insturctor & Camp ManagerGeek Squad Academy 2012 - 2017Educate kids about the latest technologyTeach kids about the parts of a computer and their functions. Instruct kids on how to build a computer by installing parts Responsible for raising employee awareness about the Geek Squad Academy in their markets and recruiting employees to participate in the event
-
Computer SpecialistBest Buy 2008 - 2008Richfield, Minnesota, UsSold computers and related productsProvided customers necessary knowledge about computer technology and softwareHelped customer find products and services necessary to their lifestyle needs -
Photo Laboratory TechnicianCvs Pharmacy 2007 - 2008Woonsocket, Rhode Island, UsPhoto Processing and Taking Passport PhotoGeneral Maintenance and Stocking MerchandiseCustomer Service and Handling Cash
Sabruna A. Skills
Sabruna A. Education Details
-
University Of Maryland Global CampusCyberbersecurity
Frequently Asked Questions about Sabruna A.
What company does Sabruna A. work for?
Sabruna A. works for Virbela
What is Sabruna A.'s role at the current company?
Sabruna A.'s current role is Technical Support Analyst.
What is Sabruna A.'s email address?
Sabruna A.'s email address is sa****@****uad.com
What schools did Sabruna A. attend?
Sabruna A. attended University Of Maryland Global Campus.
What skills is Sabruna A. known for?
Sabruna A. has skills like Software Troubleshooting, Computer Hardware, Windows, Microsoft Office, Customer Service, Windows 8, Hardware Diagnostics, Exceeding Customer Expectations, Ubuntu, Android, Windows 7, Windows Xp.
Who are Sabruna A.'s colleagues?
Sabruna A.'s colleagues are Robin Claibourn, Andrew Butt Sr., Jose Rodriguez Quintanilla, Michael Monzon, Eric Eisaman, Jimena Cieza De Leon, Ravneet K..
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial