Sabruna A. Email & Phone Number

Laurel, Md, Us

Washington, D.C., Us

Washington, D.C., Us

Remote, Us

Remote, Us

-Leveraged a comprehensive understanding of products and services to improve customer experiences and provide superb help.-Supported QA team to test, track employee performance, document bugs, and trial pre-release software.-Translated knowledge base articles in the Bengali language. Updated references to provide staff with self-service resources.-Troubleshot Mac and Windows systems by identifying root causes, utilizing a ticketing system, and offering paths to resolution.-Diagnosed technical hardware and software issues through email, chat, and screen sharing.-Maintained ZohoDesk ticketing, Service Cloud dashboards, JIRA projects, and case notes. -Trained, coached, and mentored new employees to use the ticketing system, provide customer service, and resolve technical issues.

Cupertino, California, Us

Installed, maintained, and troubleshot hardware and software for Apple devices, working with proprietary services and tools.Analyzed device symptoms to determine the problem at hand and provide a solution for iOS devices.Answered inquiries about products and services. Resolved issues related to software, internet connectivity, email, and other apps.

Us

Connects and communicates with clients using a chat portal & remote login software, recommending appropriate solutions based on the clients description of their issue and their own diagnosis Perform set up, repairs, upgrades and applicable installations to client’s machines. Perform software, printer and network troubleshooting Software install, printer set up, wireless setup up to existing network

Us

Motivate, inspire and coach agents on services & selling skills Be accountable for labor management and revenue performance and make weekly schedule based of that Create & perform hiring interviews over the phone and in personPrepare monthly team meetings Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback.Assist clients within the Precinct’s Standard Operating Platform Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experienceProvide initial contact with clients and check in products for servicePerform basic testing to determine product needs and service solutionMonitor monthly business rhythms of Precinct Facilitate in-store sales, upgrades, installations and service

Us

Assist clients with daily computer issuesPerform all computer-related repairs, upgrades, installations and technical support in storeRepair software and hardware issuesProvide excellent customer service, plus check in products for servicePerform basic testing to determine product needs and service solutionGive clients phone support regarding their technical issuesTroubleshoot and give clients daily maintenance advice also provide them repair solutionsProvide clients necessary knowledge about computer, new technologies and software

Us

Daily inventory of the precinctCalled clients in daily basis to give them update about their productsOrganized and filed all necessary paperworkGave phone and e-mail support regarding computer issuesWorking on weekly reports and contacting mangers about store charges or any issues

Educate kids about the latest technologyTeach kids about the parts of a computer and their functions. Instruct kids on how to build a computer by installing parts Responsible for raising employee awareness about the Geek Squad Academy in their markets and recruiting employees to participate in the event

Richfield, Minnesota, Us

Sold computers and related productsProvided customers necessary knowledge about computer technology and softwareHelped customer find products and services necessary to their lifestyle needs

Woonsocket, Rhode Island, Us

Photo Processing and Taking Passport PhotoGeneral Maintenance and Stocking MerchandiseCustomer Service and Handling Cash