Scott Ross Email & Phone Number

Rosemead, CA, US

South Gate, California, United States

Developed comprehensive proposals tailored to prospective clients, showcasing tailored solutions to meet their specific needs and objectives.Oversaw budget allocation, diligently tracking hours and expenses for projects, while providing Strategic recommendations for hardware and software enhancements to optimize business operations and.

Los Angeles Metropolitan Area

• Directed a team of junior and senior System Administrators, driving project coordination, SOPs, and best practices to improve operational efficiency, boost team productivity, and meet tight deadlines.
• Spearheaded security and update management strategies, safeguarding system integrity and reducing downtime across critical infrastructure.
• Improved communication systems by implementing tailored IP solutions for clients, enabling seamless collaboration and operational reliability.
• Optimized client support operations by managing daily technician assignments, ensuring efficient resource allocation and high-quality service delivery.
• Led weekly client meetings, delivering project updates and enhancing relationships through clear communication and proactive issue resolution.
• Instituted policies to standardize processes and adhere to industry standards, enhancing operational consistency and supporting long-term scalability.

• Developed and implemented comprehensive SOPs for Helpdesk operations, leveraging ITIL and NIST frameworks to standardize and improve service delivery.
• Streamlined service desk procedures, enhancing efficiency, reliability, and alignment with industry best practices to consistently meet or exceed SLAs.
• Oversaw day-to-day service desk team operations, providing direction and support to ensure timely, effective resolutions for client issues.
• Partnered with cross-functional teams to route and escalate issues strategically, achieving a higher rate of first-call resolutions and customer satisfaction.
• Championed client satisfaction through regular strategic meetings, aligning IT initiatives with business goals and ensuring ongoing client engagement.
• Implemented continuous improvement strategies, fostering a culture of growth, compliance, and service excellence.

Long Beach, CA

• Led the monitoring and optimization of SharePoint servers, maintaining peak performance and aligning system updates with organizational goals.
• Managed key upgrades and migrations in partnership with PR and technical teams, achieving smooth transitions with minimal disruption to users.
• Supported both internal and external SharePoint services, ensuring robust functionality and aligning solutions with business requirements.
• Implemented custom PowerShell scripts to generate data-driven insights, enhancing decision-making and aligning resources effectively.
• Established compliance protocols for sensitive data by managing Covata CipherPoint Suites and implementing stringent PII policies to ensure data protection.
• Optimized application performance and security through the deployment of ManageEngine Application Manager, supporting governance and compliance objectives.

Torrance, California

• Directed the performance of outsourced service providers, ensuring alignment with organizational standards and achieving seamless integration of outsourced functions.
• Enhanced internal communications and employee productivity, implementing updates to software tools and workflows that supported evolving business models.
• Led restructuring of internal tools and resources, including project management and proposal platforms, increasing usability and operational efficiency.
• Managed internal support teams and resources, fostering a service-oriented culture that prioritized high-impact issue resolution.
• Developed continuity strategies and backup methods for essential applications, protecting data integrity and ensuring sustained operations.
• Coordinated with cloud-based providers to resolve outages efficiently, reducing downtime and maintaining system reliability through proactive testing and monitoring.

TROY, Michigan

Directed the management of servers and software across internal and external SharePoint farms for Meritor, ensuring optimal performance and reliability.Developed comprehensive business plans for migrating servers from HP to the AT&T datacenter, incorporating inline version upgrades to minimize disruption and maximize efficiency.Established development and.

Greater Salt Lake City Area

Managed two internal websites used for team collaboration. Created and built lessons to assist site owners in creating better sites for their various projects and departments. Built solutions using stock tools to help improve use and productivity of the software solutions. Worked on a plan to help migrate the current customized SharePoint environment to.

Bellevue Washington

Managed several networks, servers, and workstations for clients. Managed backup systems for servers and workstations. Created scripts to help manage and run routine maintenance. Created reports to keep track of progress and encourage growth. Setup new SharePoint environments for clients.Recommended solutions to improve quality of life for employees at.

Orem Utah

Resolved software and hardware issues with computers that customers brought into the store. Recommended upgrades and software packages to give customers a better experience using their computer. Responsible for opening the store and closing the store on various days as well monitoring techs in the spare parts lock up. Managed customer issues and made sure.