Amazon receivers are responsible for managing all incoming products, materials, items , merchandise in the warehouse.Receiver's duty is to keep accurate and up-to-date information of all items that come into warehouse.A picker selects merchandise from shelves and prepares items for shipping.

- Transitioned into workforce department (hub of the company) where responsibilities included the supervision of working agents ( resides in and out of country) virtually with the use of Five9 , Clearview and all other provided tools .- RTA 's work is to analyse real time changes in working agents and report it to Team leads in Real times if required.- Keep track on call volume if its going up or down and report it to higher team according in case if there is any interruption happened… Show more - Transitioned into workforce department (hub of the company) where responsibilities included the supervision of working agents ( resides in and out of country) virtually with the use of Five9 , Clearview and all other provided tools .- RTA 's work is to analyse real time changes in working agents and report it to Team leads in Real times if required.- Keep track on call volume if its going up or down and report it to higher team according in case if there is any interruption happened in the area which causes more calls.- Generating reports of agents attendance and their real time codes they are assigned on. Show less

- Promoted to Help Desk / Technical support supervisor due to my performance exceeding expectations.- The role of Help desk was to help those agents who required support during unique and difficult situations on the calls. Moreover , proper guidance was provided as per company's guidelines.- Outperformed supervisory tasks including handling 100's escalation calls and assisting support agents with troubleshooting to increase the production of business.

- Resolved 1000's of Client technical issues with internet, cable and homophones services resulting in high success rate.- Directed appropriate solutions as per the acquired problem on call, which included dispatching field technician to resolve concerns like continues issues with Tv and internet connections.- Upskilled in Business , rural connect , mobility and home security knowledge to be utilised in taking more calls related to these skills.

Process transactions using cash register and point of sale equipment.Responsible for maintaining stock and cleanliness as well as rotating merchandise and inventory control.

Ensure the operation of all facets of staffing needs including scheduling coordinating individuals and data reporting.Managed 12 team member's concerns and sourced analytical solutions to exceed business needs.

Collaborated with the team leaders to observe strategies to tackle issues occuring system resulting in successful solutions.Managed regular system updates and maintained records through computer softwares called SAP. Which is used by Indigo for work purpose.

My main role was to teach students for IELTS exam. Also, I used to teach them the basic grammar.