Analyzing data and making recommendations: I use data analysis tools to gather and analyze data, and use that information to make recommendations that will help the business make data-driven decisions.Continuously monitoring and improving processes: I continuously monitor the performance of the business processes and suggest improvements to enhance the efficiency and effectiveness of the processes.Designing and modeling business processes: I use techniques like process mapping and data flow diagrams to design and model business processes that are efficient, effective, and aligned with the company's overall goals.Staying up-to-date with industry trends and best practices: I stay informed about the latest trends and best practices in Business Analysis and use that knowledge to help the business stay competitive in the market.

▪ Identify, investigate, and analyse business process, procedure and work practice▪ Identify and evaluate current business inefficiencies and recommend optimal practices, andsystem functionality and behaviour▪ Apply project management methodologies, principles and techniques to cost, plan, resourceand manage projects▪ Deploy functional solutions, using proprietary EAIS systems, to ensure acceptable systemquality and integrity▪ Produce user and instructional documentation, and deliver in a formal training environment(including virtual)▪ Develop functional specifications for developers▪ Apply data and process modelling techniques to document clear specifications for systemsoftware design and development▪ providing knowledge management, guidance and assistance for project decision making

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Configured hardware, devices, and software to set up workstations for employees.• Broke down and evaluated user problems, using test scripts, personal expertise, andprobing questions.• Removed malware, ransomware and other threats from laptops and desktop systems.• Patched software and installed new versions to eliminate security problems and protectdata.• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Adhere to safety and compliance guidelines: I strictly adhere to all safety and compliance guidelines to ensure the safety of myself, my customers, and equipment.Install and maintain equipment: I install and maintain equipment in various locations, including customer sites, remote locations, and company-owned facilities.Provide customer service: I provide exceptional customer service by responding to customer inquiries, addressing concerns, and ensuring customer satisfaction.Test and perform quality control on equipment: I test and perform quality control on equipment to ensure it is working properly and meets all necessary standards.