Liderando diretamente a prospecção e o aumento de receita, fui responsável pela contratação de serviços para uma extensa carteira de clientes. Minha atuação foi crucial na restruturação comercial, onde participei ativamente, contribuindo para a expansão do portfólio de serviços oferecidos.Além disso, conduzi e contribuí para diversos projetos estratégicos, fornecendo insights valiosos e impulsionando iniciativas que resultaram no crescimento significativo das operações. Participar de treinamentos e eventos foi parte essencial da minha jornada, possibilitando a expansão do networking e a obtenção de conhecimentos valiosos para o desenvolvimento das estratégias comerciais.Desenvolvi estratégias proativas para negociar contratos, identificando oportunidades de upselling e cross-selling, impulsionando a lucratividade e a satisfação dos clientes. Ao participar ativamente de reuniões de negociação e prospecções, fortaleci parcerias estratégicas, expandindo significativamente nossa base de clientes.Minha abordagem orientada a relacionamento e uma análise estratégica de mercado foram fundamentais para o sucesso na gestão de contas-chave, resultando em um crescimento notável das receitas.

Assumi a missão de garantir experiências excepcionais aos clientes. Integrei habilmente as características do SAC e do Customer Success, priorizando a compreensão plena de nossa plataforma e o estabelecimento de relacionamentos sólidos.Fui proativo em entender e resolver as demandas dos clientes, cultivando confiança e garantindo sua satisfação imediata. Colaborei estrategicamente com a equipe de vendas para identificar oportunidades de crescimento, expandindo serviços e fortalecendo os laços, impulsionando o negócio de forma sustentável.Durante esse período, conduzi negociações de contratos e estratégias de up-selling e cross-selling. Participei ativamente da reestruturação de cadastros, otimizando processos. Realizei reuniões para alinhar projetos, negociar e prospectar novos fornecedores, fortalecendo parcerias fundamentais para o sucesso da empresa.Com abordagem analítica, identifiquei áreas de otimização e trabalhei em estreita colaboração com as equipes para aprimorar produtos e serviços, garantindo a máxima satisfação do cliente.Essa sinergia multifuncional e compromisso diário resultaram em suporte excepcional e resultados notáveis para nossos clientes, elevando a satisfação e o sucesso em toda a base.

As CEO of a legal correspondence services company, I spearheaded overall operations, playing a pivotal role in the organization's growth.Key Responsibilities:🌐 Strategic Leadership: Directed and managed the nationwide team of legal correspondents.👥 Team Management: Inspired and fostered a collaborative and innovative work environment.💡 Business Development: Identified new opportunities and partnerships to expand market presence.📈 Financial Management: Supervised financial aspects, including budgeting, forecasts, and payments.🤝 Customer Relations: Built and maintained solid relationships, ensuring satisfaction and loyalty.🌐 Technological Innovation: Implemented and supervised technological advancements to enhance service efficiency.📊 Performance Analysis: Utilized data and analyses to evaluate operational performance.Achievements:🏆 Recognition: Commended for early deliveries.💼 Customer Satisfaction: Achieved high customer satisfaction through exceptional and personalized services.🌐 Market Expansion: Successfully expanded partnerships to new regions or legal domains.📈 Operational Efficiency: Implemented optimized processes, improving efficiency and cost-effectiveness.🤝 Strategic Partnerships: Established key partnerships contributing to overall success.

Legal intern in civil litigation, experienced in strategic analysis of legal proceedings, document drafting, and negotiation of agreements. Specialized in case management, hearings, and reports, providing services for leading companies such as Via Varejo, Light, and Pacheco.Key Responsibilities:🔍 Judicial Process Analysis: Conducted in-depth analysis, offering critical insights for effective legal strategies.🤝 Agreement Negotiation: Participated in negotiations, contributing to legal dispute resolution and result optimization.📑 Legal Document Drafting: Developed technical skills in drafting various legal documents, ensuring precision and compliance.📊 Case Database Management: Supervised case registration, hearing scheduling, and report production, especially those related to agreements.📅 Hearing Scheduling: Managed hearing schedules, ensuring effective and timely coordination of legal proceedings.💼 Agreement Report Production: Generated specific reports on agreements, providing detailed information on transactions and outcomes.🚗 Public Office Diligences: Conducted diligences in public offices, enhancing negotiation skills and interpersonal relationships.Achievements:🌐 Strategic Alignment: Developed and implemented strategies aligned with internal and external legal requirements, contributing to successful legal outcomes.📈 Process Optimization: Improved legal processes, increasing efficiency in case management and resolution.🏆 Outstanding Recognition: Acknowledged as one of the leading interns and the intern with the highest number of successfully negotiated agreements.

During my tenure as a Billing Analyst at Atento S.A, I played a pivotal role in the revenue recovery landscape, managing both B2C and B2B collections.Key Responsibilities:💰 B2C and B2B Debt Management: Executed debt collection activities, interacting with customers in residential and corporate segments, and implementing tailored strategies for each customer type.📞 Negotiation and Recovery: Led effective negotiations with debtors, seeking agreements and personalized solutions to optimize revenue recovery.🔍 Payment Profile Analysis: Leveraged data analysis to assess payment patterns, crafting personalized approaches to maximize payment probabilities.📊 Performance Reporting: Analyzed detailed reports on the performance of debt collection campaigns, identifying areas for improvement and opportunities for optimization.🤝 Cross-functional Collaboration: Collaborated closely with training, customer service, and quality teams to optimize debt collection processes, resolve customer payment issues, and enhance team effectiveness.👥 Team Supervision: Assumed supervisory responsibilities in the absence of the leader, assisting with operational matters, and contributing to team development.📈 Recovery Goals: Established and surpassed revenue recovery goals, showcasing exceptional negotiation and recovery skills.Notable Achievements:🚀 Innovative Strategies Implementation: Introduced innovative strategies resulting in a 20% increase in B2B debt collection recovery rates.📈 Development of Customized Approaches: Created personalized approaches contributing significantly to the improvement in the effectiveness of B2B debt collection campaigns.🏆 Recognition for Contribution: Acknowledged for contributing to the achievement of overall revenue recovery goals.

Throughout my career, I served as a Corporate Documentation Analyst, bringing organization to complexity and ensuring the efficiency of business processes.Key Achievements:📦 Document Delivery and Organization: Effectively managed the reception, sorting, and delivery of corporate documents, ensuring organized and easily accessible management. Provided services for one of the largest companies in Brazil, Petrobras.📄 Document Management: Demonstrated strong skills in organizing, classifying, and managing corporate documents, ensuring compliance with industry standards.📝 Policy Development: Efficiently collaborated with cross-functional teams in creating and updating corporate policies, ensuring alignment with legal requirements and best practices.🤝 Collaboration: Worked closely with various departments to collect, analyze, and document business processes, promoting effective communication and knowledge sharing.🔐 Compliance Oversight: Ensured that all documentation met regulatory requirements, conducting regular audits to ensure compliance and mitigate risks.📈 Process Improvement: Proactively identified areas for improvement in document management processes, implementing solutions to increase efficiency and reduce redundancies.💻 Technology Integration: Utilized document management systems and other technological tools to optimize document processes and maintain a digital repository.Highlighted Achievements:🚀 Led initiatives resulting in a 20% improvement in document delivery times.🌐 Implemented an efficient documentation system contributing to achieving and maintaining industry compliance standards.🏆 Recognized for excellence in document accuracy and efficiency.