Sarvottam Sharma Email & Phone Number

Noida

SDLC Testing

Noida, Uttar Pradesh, India

• Key Highlight
• Spearhead the entire gamut of activities including infra-support operation for corporate and BFSI customers and also act as an Agile Master for project management.
• Adept in ensuring the process, decimation, reporting to ensure TAT as per defined SLA.
• Handle AMC Delivery which covered spares planning, resource deployment, analysis for end to end support.
• Deft in team handling; motivating the team member to achieve their target with best CSAT
• On the learning process ticketing tool ServiceNow, WDM and OTI. Specialize: IT Infrastructure | Incident Management | Incident Analysis| Service Delivery Management| Project Management | Service design | Team Building.

Noida, Uttar Pradesh, India

For TML Project EUS Support PAN India along with IBM Service Delivery Team

Noida, Uttar Pradesh, India

For AMC Account for BFSI and Govt. Customers

Noida, Uttar Pradesh, India

For HP EUS Service Support and Warranty Support along with HP Service Delivery Team

Delhi, India

IT infrastructure Services Support

Noida, Uttar Pradesh, India

Bhopal, Madhya Pradesh, India

Managed multiple AMC accounts and Team Managed

Bhopal, Madhya Pradesh, India

Noida

• Growth Path:Project Manager in Project Management Dept. Noida Apr’10 – Dec’12Technical Support Manager- Bhopal MP Region Aug’09–Mar’10Technical Team Leader in Bhopal, MP Region Oct’05 – Feb’09Technical Support.
• During CWG 2010 Project as a Venue Manager for Talkatora Stadium Delhi –setup of MPLSV N/W (Cisco Router 7600 Series) Link and DWDN Network setup coordination with OEM Vendors, conduct meetings with MTNL higher.
• Manage the Data centre for monitoring of Power plants, AC / DC voltage & Temperature on 24 hour as per SLA and maintain records of the data.
• Support rotational in Schedule Resource Management to implement & maintain SLA and co-ordinate with Vendors - Ador Power and CISCO to meet target.Key Accomplishment
• Project Manager for ATM Implementation in State Bank and Punjab National Bank Delhi 2010 –Dec-2012
• Forerunner rewards with family in 2014 for the best performance

Patna, Bihar, India

• Performed the responsibility of maintaining H/W equipment’s with 3* 2MPS leased line Specialize: IT Infrastructure | Service Delivery Management| Project Management | Service Design | Team Building | Vendor Management|.

• Key Highlight
• Technical support and maintenance of BFSI/Govt. Sector/Education/Corporate customers
• Handle Bhagalpur and Gaya Location Specialize: IT Infrastructure | Service Delivery Management| Project Management | Service design | Vendor Management| Data Centre Management | ITIL Practitioner

Master Of Business Administration - Mba, Information Technology, A

Bachelor'S Degree, Computer Science, A

Diploma Of Education, Computer Technology/Computer Systems Technology, First Division

Master Of Business Administration - Mba, It & Operation