Saša Denić Email & Phone Number

Germany

Frankfurt Am Main, Hesse, Germany

Experience:- Monitoring and troubleshooting the core network infrastructure of a European telecommunication networks on Metro, Regional and Long Haul application- Managing complex faults on optical DWDM/IPMPLS equipment from different vendors (Juniper, Ciena, Infinera, Cisco, Adva)- Managing ongoing or new Network incidents alongside with planned or emergency maintenances - Proactive network and customer alarm/event management of critical alerts and faults- Proactive… Show more Experience:- Monitoring and troubleshooting the core network infrastructure of a European telecommunication networks on Metro, Regional and Long Haul application- Managing complex faults on optical DWDM/IPMPLS equipment from different vendors (Juniper, Ciena, Infinera, Cisco, Adva)- Managing ongoing or new Network incidents alongside with planned or emergency maintenances - Proactive network and customer alarm/event management of critical alerts and faults- Proactive management and escalation with 3rd party suppliers and vendors- Ensuring customer SLA achieved with proper ticketing system updates using quality information and frequent communication to customer and suppliers during entire incident process - Engaging other internal groups when needed to ensure speedy resolution of Incidents - Providing remote support for onsite field engineers and teams- Leading a Shift of Tier 1 & Tier 2 team and reporting to the Customer Care (NOC) Manager- Providing Level 2 escalation point for customers & suppliers- Providing support and trainings materials for other team members- Analyzing and preparing summary reports for the root cause on resolved incidents - Implementing improvements where needed to avoid repeating problems Show less

Experience: • Operation and maintenance of metro, regional and long haul transport OTN/DWDM network • Operation and maintenance of local and regional SDH network • Network monitoring, troubleshooting alarms and keeping the optical network alarm free from network issues • Participating in testing, integration and commissioning of newly installed equipment and links • Cooperation with provisioning, planning and NOC departments • Cooperation with vendors technical… Show more Experience: • Operation and maintenance of metro, regional and long haul transport OTN/DWDM network • Operation and maintenance of local and regional SDH network • Network monitoring, troubleshooting alarms and keeping the optical network alarm free from network issues • Participating in testing, integration and commissioning of newly installed equipment and links • Cooperation with provisioning, planning and NOC departments • Cooperation with vendors technical support, upgrade tracking, tickets handling and network problems escalation • Providing on-call and remote support for field technicians • Service provisioning for testing and maintenance purposes, network performance analysis • Working with different types of SDH and OTN/DWDM equipment: Coriant, Huawei , Alcatel Lucent (now Nokia), ECI and related NMS systems (TNMS, U2000, 1350OMS, Lightsoft) • Providing high level of availability for transport network equipment and services by performing preventive and corrective activities Show less