Mike Sasaki Email & Phone Number

Charlotte, NC, US

During my career break, I spent quality time with my family (including my young children). This period allowed me to recharge, reflect, and focus on personal development. It was an invaluable time to be fully present with my family, while also maintaining a strong connection to my professional development.As I transition back into my career, I bring a.

Mclean, VA, US

• Retain and Grow Customer Revenue (Net Revenue Retention - NRR)
• Build the customer success strategy, narrative, positioning, and messaging while developing a deep understanding of customer needs and a unique opportunity to lead the market in Customer Success
• Serve as the voice of the customer by surfacing key trends and insights back to product teams. Develop and deepen relationships with key stakeholders within the largest customers driving long-term customer retention
• Align to corporate marketing strategy, including leveraging brand framework, marketing tools, style guides, and events
• Lead Customer Onboarding, Implementation, Customer Success and Customer Support team’s development and execution of action plans to achieve identified customer outcomes for named accounts by establishing critical goals.
• Support team's post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. CSMs include Public Sector Fed/SLED, Healthcare, Technology.

Portland, Maine, US

• Retain and Grow $200M+ ARR
• Spearheaded the creation of repeatable processes and playbooks to drive consistently strong customer experience throughout the customer lifecycle. Crafted tracking, reporting, and ROI metrics for Customer Success.
• Developed cross-functional alignment with sales, product, partner team, and marketing to maximize Gross Revenue Retention and Net Revenue Retention. Partner with Product leaders to drive product adoption and customer.
• Created a comprehensive partner strategy including the identification, certification, and measurement of key implementation partners to scale alongside a growing customer base
• Acted as a final escalation point for resolving difficult customer, sales, and/or technical and product issues
• Applied analytical rigor to CS discipline using data to inform the right initiatives and tactics to pursue

San Diego, CA, US

• Drove adoption and long-term value realization for customers. Provided product expertise and best practices while retaining and growing $40M in annual revenue. Global Customer Success and Support leader who managed.
• Mastered company value proposition and use cases to become a trusted advisor to customers
• Built and nurtured C-level relationships across accounts to solidify partnerships and commitment to the customer
• Created a consistent and valued customer experience and maintained NPS 45 and 85% Response Rate
• Delivered against scalable and repeatable methodologies and proven best practices. Hired and developed world-class talent, creating an inclusive culture that inspires people to do their best work with an Employee.
• Established clarity and accountability around a set of key leading and lagging indicators – tracking customer health, adoption, utilization, retention, and growth potential

San Diego, CA, US

San Diego, CA, US

San Diego, CA, US

San Francisco, California, US

Austin, Texas, US

Strategic Accounts make up the top 1% of Oracle Cloud customers by Annual Recurring Revenue (ARR) Responsible for the overall health and loyalty of Oracle's top Cloud customers

Austin, Texas, US

FY15 Results:- Renewal Quota 141% - Expansion Quota 129%FY16 Projected Results:- Renewal Quota 103% - Expansion Quota 174% Develop long term partnerships with Oracle Service Cloud (RightNow) customers to ensure they are successful by realizing the full value of their investment Assist customers in leveraging their Oracle Service Cloud software to maximize.