Sasha Ford Email & Phone Number

Results-driven Operations Director with a proven track record of leading high-performing teams and driving operational excellence within a rapidly growing SaaS live chat company across the Automotive, Property and Recruitment industries, UK and US. I head up our Account Management, Marketing and Recruitment, Billing & Administration, Data & QA departments. My strategic mindset and deep understanding of client needs allows me to cultivate and nurture key client relationships, resulting in long-term partnerships and increased customer satisfaction. Passionate about new business growth, I leverage market trends and client feedback to ensure our live chat software remains at the cutting edge of technology and exceeds customer expectations. 2500 UK & US clientsOver 5 million live chat interactions Let’s connect

Listed skills include Customer Service, Account Management, Customer Relationship Management, Diary Management, and 11 others.