Sasha Twerdun Email & Phone Number

Guelph, On, Ca

Guelph, Ontario, Canada

Customer Service Team Leader for Canada and the US managing a team of international representatives supporting customers in English and French through calls, emails, chat, and social. - Bilingual (French/English)- Works well in stressful environments- Works well individually or in a team- Organized Team Leader- Workload management and distribution- Process-driven and focused- Responsible and Trustworthy- Manage a team of 8-10 agents / Perform Quality reports- Works on claim escalations- Quebec consumer law cases - Approves refund request- Creates training documents/ trains Internal Auditor- Professional experience with Microsoft Office and Oracle system (Netsuite)- Post-sales and servicing support- Parts sourcing - Conflict resolution- Warranty Resolution

Guelph, Ontario

Provide support for contractors' requests to locate gas, wiring, and infrastructure before digging.- Answer calls to complete locate requests- Connect the caller to the appropriate line - Dispatch emergency locates to utility members- Familiar with: GIS maps / AVAYA / .NET (TelDig)

Merritt, British Columbia, Canada

From my Flemming Collage Firefighters program, I was later accepted into the Work Experience Program (WEP) at the Merritt Fire and Rescue Department. The position entailed living 24/7 at the fire hall and responding to all calls for a one-year contract while attending emergency training on a regular basis. During this time I responded to over 500 calls for medical assistance, firefighting, and community services. For the last 6 months, I served as the Senior Team Leader for 8 other firefighters in the program.- Responded to first-responder fire and medical emergency calls- Attended regular advanced training for lifesaving first aid, firefighting, water rescue, repelling, hazardous materials, and physical fitness- Performed hall duties during the week- On-call 24/7 for a 1-year long contract- Senior Team Leader WEP for 6 months- Performed regular community services such as providing first aid support at events

Kitchener, Ontario, Canada

Responsible for the safe transport of patients via stretcher/wheelchair to/from a healthcare facility, nursing home, or private residence, while providing outstanding customer service.- Patient transfers- Driver of an ambulance-style vehicle- Provided emergency first aid as required- Patient and family relations, direct customer services- Physically demanding requiring frequent lifting and relocating of patients and equipment

Keene, Ontario, Canada

I was accepted to provide volunteer firefighting service as part of my Flemming College Pre-Service Firefighting program. As a volunteer I was on call 24/7 when not at class to protect the lives, property, and environment of the people living, working, and visiting our community by responding to Fires, Medical emergencies, Vehicle accidents, Water/ice rescues, and other emergencies. I was also mandated to live beside the Firehall with only 6 others accepted into the program.

Certificate, Firefighting Services

Activities and Societies: Was one of 6 accepted to become a student volunteer firefighter for the Otonabee-South Monaghan Fire.

High School Diploma, General - French

Activities and Societies: Volleyball, Skiing,Graduated from the bilingual program in French and English