Sasha P. Email & Phone Number

Vero Beach, Fl, Us

Fl - Remote

Vero Beach, Florida, United States

Palm Beach Gardens, Florida

Manage Southeast Florida region with 8 direct reports. Oversee the services and client satisfaction of over 500 clients within a wide range of industries to include construction, hotels, restaurants, law offices, non-profit, etc. Review and analyze client retention efforts to include, profitability, rate reviews, comparisons and services. Worked through a platform transition and recovery efforts while identify areas of opportunity that will continue to reflect the partnership attribute an… Show more Manage Southeast Florida region with 8 direct reports. Oversee the services and client satisfaction of over 500 clients within a wide range of industries to include construction, hotels, restaurants, law offices, non-profit, etc. Review and analyze client retention efforts to include, profitability, rate reviews, comparisons and services. Worked through a platform transition and recovery efforts while identify areas of opportunity that will continue to reflect the partnership attribute an employer can experience with TriNet. Develop account management skill set within colleagues to assist them in best supporting their client base. Mentor/coach each colleague on their core challenges in their day-to-day internal and external interactions. Collaborate with executive leadership on trends within client base and possible attrition for forecasting purposes. Act as the change agent as the organization shifts gears and support the change with my direct reports. Show less

Vero Beach, Fl

Promotion – Sr. Associate, Client Services role, working closely with my Client Service Manager (CSM) to identify opportunities for colleague trainings and/or refreshers that will enhance or contribute to their Client Service Associate (CSA) roles regularly. As new hires are on boarded, I work meticulously with them to ensure they understand their roles in perspective markets and review all tools available to them from a day-to-day perspective. I will provide feedback for further development… Show more Promotion – Sr. Associate, Client Services role, working closely with my Client Service Manager (CSM) to identify opportunities for colleague trainings and/or refreshers that will enhance or contribute to their Client Service Associate (CSA) roles regularly. As new hires are on boarded, I work meticulously with them to ensure they understand their roles in perspective markets and review all tools available to them from a day-to-day perspective. I will provide feedback for further development of CSAs to the CSM and/or Client Service Director (CSD) accordingly. During my CSM’s absence, I’ve assisted with colleague concerns and escalations as needed. I remain a point of contact and reference for client related escalations for positive turnaround with colleagues. I directly assist clients requesting to terminate by providing a review of their concerns, comparison of competitor quotes and breakdown of their costs to illustration the TriNet partnership. In this effort, I have also worked with the perspective functional departments to address the client(s) needs that would be a result for clients as well as the TriNet team such as: payroll, benefits, tax etc. in addition to serving as an advocate and liaison. I’ve worked with a project team in the integration and migration of a Siebel CRM to Salesforce CRM implementation. I’ve worked with leadership to identify Standard Operating Procedures (SOP) for the new process and also trained the Client Service Team on the day-to-day use and expectation. I am currently working on a platform integration and migration from one product brand to another and service as a Subject Matter Expert. Show less

As a Client Service Associate, I manage closely 40 plus clients from Jupiter to Cocoa Beach and as far west as Avon Park, FL. In partnership with my clients, we work to identify compliance challenges, cost savings and opportunities for improvements. Some of the areas of focus are: Fair Labor Standard Act (FLSA) Wage & Hour issues, Occupational Safety and Health Administration (OSHA) compliance, Health Insurance Portability and Accountability Act (HIPAA), Patient Protection and Affordable Care… Show more As a Client Service Associate, I manage closely 40 plus clients from Jupiter to Cocoa Beach and as far west as Avon Park, FL. In partnership with my clients, we work to identify compliance challenges, cost savings and opportunities for improvements. Some of the areas of focus are: Fair Labor Standard Act (FLSA) Wage & Hour issues, Occupational Safety and Health Administration (OSHA) compliance, Health Insurance Portability and Accountability Act (HIPAA), Patient Protection and Affordable Care Act (PPACA), Family Medical Leave Act (FMLA), Employee Relations and training opportunities. I’ve seamlessly on-boarded, conducted orientations and benefit meeting for all new clientele and existing clients with a positive survey result of 10 (range from 1 low – 10 extremely satisfied). I have had the highest Net Promotor Score (NPS) in Florida of 8 or 9 rating with the most client participation. Show less

In this role I was responsible for managing all clientele related charge backs, scheduling new client contacts, working with the sales team with any client related communications, follow-up with the HR Manager to address any escalated client concerns.

Port St. Lucie

As a the Trainer / Operations Supervisor, I was responsible for the following: training licensed Medicare agents on the Human Medicare Open Enrollment updates and regulations related to CMS, assist agents during the Open Enrollment timeline with questions. I was asked to work outside of training once the campaign was coming to an end as a Operations Supervisor and monitor call intakes and service levels.

Vero Beach, Fl

Managed the daily operations of a 322 space property. Successfully increased storage rentals 8%, reduced expenditure by $500, increased customer retention and satisfaction by 5%. I also monitored the market for competitive advantage, maintained the accounts receivables reducing the debt from 9% to 3% month over month. I worked with leadership to identify current employee moral levels. I identified ways to increase moral that translated in increased productivity from the employees across all… Show more Managed the daily operations of a 322 space property. Successfully increased storage rentals 8%, reduced expenditure by $500, increased customer retention and satisfaction by 5%. I also monitored the market for competitive advantage, maintained the accounts receivables reducing the debt from 9% to 3% month over month. I worked with leadership to identify current employee moral levels. I identified ways to increase moral that translated in increased productivity from the employees across all stores. As a public company worked with the corporate office to ensure compliance with Sarbanes Oxley (SOX) guidelines as it related to internal processes. Show less

Boca Raton, Fl

Started with CCH as a coordinator working with healthcare traveler to assist them with their travel accommodation needs. An integral part of my role was to make sure all travelers across the country were comfortable during their temporary assignments, but also keep costs aligned with the assignment budget. I accomplished this feat by working closely with Aaron and CORT furniture vendors on packages that were appealing as well as cost effective.I was promoted to the Liaison and worked… Show more Started with CCH as a coordinator working with healthcare traveler to assist them with their travel accommodation needs. An integral part of my role was to make sure all travelers across the country were comfortable during their temporary assignments, but also keep costs aligned with the assignment budget. I accomplished this feat by working closely with Aaron and CORT furniture vendors on packages that were appealing as well as cost effective.I was promoted to the Liaison and worked directly with the Territory Manager as it related to the rental united we used for the travelers and the Coordinator as it related to the traveler’s package. I was able to increase traveler satisfaction and implement a proven documentation process via the internal CRM system to improve service levels. I was promoted to SME Trainer for the Accommodation dept. and developed and conducted a mass training of processes and expectation. I was further promoted to a Group Leader and maintained the team training and coached new hires and current employees on their identified areas of opportunities. Assisted in the interview process and mentored new hire during their on-boarding process and throughout their tenure. Show less

Focused on keeping 216 unit property up kept, workes closely with resident to manage requests for maintenance, monitored and managed market rents for trends, marketed availability accordingly.

Managed over 100 units between apartment complexes to individual residential homes. Focused on budget management, property maintenance and compliance. Worked to increase revenue while keeping the property in compliance with code enforcement and homeowner associations.

Certified credit counselor responsible for screening candidates for program eligibility. Onboarded qualified applicants to the program and set on-going expectation for overall program success. Assisted ineligible candidates with an overall budget review and possible assistance with an alternate sources.

Masters Of Management, Human Resource Management

Bachelors Of Arts, Business Administration/Human Resources

Activities and Societies: Sigma Beta Delta an International Honor Society

Associates, Business Administration