Sasha Castro Email & Phone Number

Flushing, Queens

-Provided knowledge of retail items for purchase including RAM, hard disk drives, solid state drives and software-Maintained and assisted customers at Point of Sale terminals by answering questions and building rapport-Assisted and trained new employees on executing accurate policies, procedures and computer related questions-Utilized comprehensive knowledge of store policy to troubleshoot common technical and software issues andprovided positive overall customer satisfaction-Organized and maintained cash office by making deposits, petty cash, change orders and balancing the safe

Long Island City

-Taught students and faculty with technology in a classroom or a computer laboratory as well as various softwaresuch as Blackboard and Microsoft Office-Maintained and troubleshot computers and other laboratory equipment by periodically checking systems toimprove productivity-Expanded student knowledge base and addressed frequently asked questions for the department

Bronx,Ny

-Developed lesson plans and maintained daily attendance logs for the whole art department-Organized various fun and educational recreational activities for students-Directed and monitored daily group activities for all students in the art department

Bronx , Ny

-Provided administrative support -Assisted with office management duties, including billing, filling records, bank deposits and payroll -Processed orders, entered and retrieve data using company network-General phone duties and mail distribution

Training For A+ And Network+ Cert., Information Technology

Computer Technician Training - A comprehensive I.T. curriculum, incorporating a unique combination of formal instruction and hands-on.

Associate Of Arts And Sciences (A.A.S.), Network Administration And Security, Gpa 3.0

Activities and Societies: anime club