Sasha Humar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Responsible for leasing an apartment complex with over 1000 units.• Acting as a first point of contact for new clients, while striving to seek solutions to various client needs has made me knowledgeable in all aspects of the organization and a keen problem solver. • Providing excellent customer service to new and existing tenants by answering tenant questions, providing timely follow up on issues, and responding to online, in-person and telephone queries managing over 6500 inquiries… Show more • Responsible for leasing an apartment complex with over 1000 units.• Acting as a first point of contact for new clients, while striving to seek solutions to various client needs has made me knowledgeable in all aspects of the organization and a keen problem solver. • Providing excellent customer service to new and existing tenants by answering tenant questions, providing timely follow up on issues, and responding to online, in-person and telephone queries managing over 6500 inquiries in 2018.• Increased efficiency by simplifying the application process and creating new innovative methods for tenant document filing. • Received annual customer service excellence award for going above and beyond in meeting customer needs.• Knowledgeable of the Residential Tenancies Act, 2006 and different aspects of operations within a Property Management company (A/P, A/R, property management daily operations, updating on NORI's, AGI's, etc.)• Very detail oriented in managing every aspect of the customer experience from initial contact, scheduling and showing units, conducting credit checks, preparing leases and relevant paperwork, preparing move ins and outs. Show less

Toronto, Canada Area

• Managed several day to day responsibilities in working closely with the Legal Department including but not limited to analyzing files of indebted tenants; prepared documents for proceedings in the Small Claims Court against the indebted; and utilized communication and persuasion strategies to establish payment plans with those owing.• Successful in the recuperation of debts up to date as well as old ones; planned strategies as needed with the Legal Department for unique cases.• Worked… Show more • Managed several day to day responsibilities in working closely with the Legal Department including but not limited to analyzing files of indebted tenants; prepared documents for proceedings in the Small Claims Court against the indebted; and utilized communication and persuasion strategies to establish payment plans with those owing.• Successful in the recuperation of debts up to date as well as old ones; planned strategies as needed with the Legal Department for unique cases.• Worked closely with the Accounting Department to ensure that accounts are updated and Property Managers to perform in-depth analysis of each particular case. Show less

• Identified new clients and worked with established clients creating an interest in the products and services the company has to offer to secure their participation as delegates.• Helped develop prospective customers contact database.• Initiated and maintain timely follow-ups with clients.• Collected customer feedback and documented their conference experience.

• Provided assistance and support to Italian Diners Club’s top merchants such as Egypt Air, Qatar Airways, TIM, Alitalia, Vodafone, Dolce e Gabbana, Prada etc.• Provided assistance, support and problem solving for all merchants and banks communicating with Diners Club Italia.• Responsible for activation and maintenance of POS terminals.• Prepared accounting reconstructions and bank payments.• Processed manual transactions for VIP merchants accurately and efficiently in… Show more • Provided assistance and support to Italian Diners Club’s top merchants such as Egypt Air, Qatar Airways, TIM, Alitalia, Vodafone, Dolce e Gabbana, Prada etc.• Provided assistance, support and problem solving for all merchants and banks communicating with Diners Club Italia.• Responsible for activation and maintenance of POS terminals.• Prepared accounting reconstructions and bank payments.• Processed manual transactions for VIP merchants accurately and efficiently in accordance with established policies.• Trained new co-workers, by introducing and teaching them about departments activities, programs.• Analyzed, processed and resolved missing payments.• Handled a variety of accounting transactions and settlement tasks.• Data entry and updating.• Tested for the development of a new credit card processing software (called Sirius) in active production from April 2010.• Contacted telephonically Diners credit card holders to inform them about regulatory requirements (AML – Anti Money Laundering) in order to obtain the completed forms our company sent out. Show less