Sashi Kanth Email & Phone Number

Hyderabad, Telangana, India

India

Hyderabad Area, India

• Conducting web based interactive product demonstrations for customers.• Providing a high level of customer service to assigned clients.• Communicating with high profile clients.• Giving clients support during all stages of a sale.• Keeping accurate records of all sales and prospecting activities.• Advising customers when they are making purchase decisions.• Resolving customer complaints and disputes.• Providing customers with technical product information.• Writing up email proposals and Responding to pricing enquiries.• Growing existing business relationships and acquire new ones. Conducting daily B2B cold-calls.

Hyderabad Area, India

• Track and report sales and conversion rates on a consistent basis utilizing CRM tools.• Coaching and helping the Business Development Executives with Sales Pitch, Sales Strategy, Lead Generation, and Cold Calling.• Helping the BDE’s in Researching accounts, identifying key players.• Communicate with the customer to manage contract requirements between the customer and the UK team.

Hyderabad Area, India

Resolving complex situations by applying demonstrated knowledge and skills generallyacquired through job experience.Taking escalated calls from providers/callers.Fulfilling requests by clarifying desired information; completing transactions; forwardingrequests.Determining the requirements by working with customers.Solving problems in single point of contact and following up on the issue until issue isresolved to the customer satisfaction.

Hyderabad Area, India

Acquire knowledge on HSBC products and procedures.Efficiently handle inbound and outbound calls to resolve overseas customer queries.Maintain highest standards of audit and compliance requirements.To acquire detailed understanding of the process design and to be able to exceed SLAstandards.Ensuring that billing, filing and paperwork processes are complete, accurate and on time Manage daily in-bound customer calls and emails to support pre-sales and post-sales serviceto customer in line with target service levels expectations set.