 Performed substitute teaching responsibilities for elementary and secondary schools Utilized prepared lesson plans to instruct students across a variety of subjects Documented detailed notes for teachers on students’ progress and behavior

 Directed the development, implementation, and service for three benefit products representing approximately $10 million in annual revenue Managed and developed four managers and a staff of 75 associates Responsible for retaining and growing revenue by demonstrating service value and implementing consistent retention, documentation, and operating procedures Integrated 350+ COBRA clients within the Health &Welfare service model to improve client service and gain internal efficiency  Developed relationships with service partners to increase communication, education, and understanding to improve the overall client service experience

 Coordinated leadership across 4 regions to drive consistent best practices Developed and delivered training focused on demonstrating service value Managed team of 5 responsible for performance guarantees, proposal response, and inter-plan duties

 Developed and monitored performance management for 120+ staff and $150M in revenue Set department targets including retention, client satisfaction, growth, and budget ($12M)