Sunny Gill Email & Phone Number

Surrey, Bc, Ca

Vancouver, British Columbia, Canada

• Directing all day-to-day activities within the automotive dealership with a focus on high employee and customer morale.• Overseeing coordination of new and used car inventory available for sale, display of vehicles on the lot and showroom, and cleanliness of vehicles on display with pricing, etc.• Developing annual business plan for the dealership including planning and forecasting sales, constantly monitoring the dealership’s performance in relation to the plan, and revising the plan… Show more • Directing all day-to-day activities within the automotive dealership with a focus on high employee and customer morale.• Overseeing coordination of new and used car inventory available for sale, display of vehicles on the lot and showroom, and cleanliness of vehicles on display with pricing, etc.• Developing annual business plan for the dealership including planning and forecasting sales, constantly monitoring the dealership’s performance in relation to the plan, and revising the plan when appropriate, as well as finding areas that may offer opportunity for increases in efficiency, sales, profit, cost reduction and customer satisfaction.• Reviewing with sales managers the quarterly reports on the gross performance of new vehicle salespeople.• Spearheading the efforts of enhancing the image and profitability of the dealership.• Conducting daily and/or weekly sales training meetings.• Recruiting, training, coaching, developing and motivating the sales team including Sales Consultants and administrative staff with an eye to setting their objectives on a long and short-range basis and achieving monthly volume and gross profit targets.Key Achievements:• Maintained a high level of customer satisfaction in all auto sales to increase retention and referrals to drive repeat car sales.• My team at Audi Downtown Vancouver sold 1187 new and used vehicles in 2021.• Achieved a group record of $558k preowned department gross profit in one month in Jul 2020. Show less

Vancouver, British Columbia, Canada

• Was given a second preowned department at Jaguar Land Rover Vancouver in Dec 2020 while working at Audi Downtown. Both my stores were ranked as national top performing stores for our group in terms of gross profit.• In charge of both buying and selling used vehicles, reconditioning of the vehicles, advertising, desking deals, finance approvals, helping staff with their clients, and ensuring sales staff is proving great customer service to clients.Key Achievements:• Preowned… Show more • Was given a second preowned department at Jaguar Land Rover Vancouver in Dec 2020 while working at Audi Downtown. Both my stores were ranked as national top performing stores for our group in terms of gross profit.• In charge of both buying and selling used vehicles, reconditioning of the vehicles, advertising, desking deals, finance approvals, helping staff with their clients, and ensuring sales staff is proving great customer service to clients.Key Achievements:• Preowned profit margins on the used cars have increased during my tenure. Show less

Vancouver, British Columbia, Canada

• Oversaw the purchase of used car inventory, pricing the inventory, reconditioning of the used cars, online advertising, selling wholesale vehicles, etc.• Assisted in developing programs of improvement for the sales department to reach their objectives.• Assisted salespeople in closing deals.• Followed and enforced all company policies, procedures, and processes.• Kept an accurate account of floor traffic, as well as existing and prospective customers within the CRM platform to… Show more • Oversaw the purchase of used car inventory, pricing the inventory, reconditioning of the used cars, online advertising, selling wholesale vehicles, etc.• Assisted in developing programs of improvement for the sales department to reach their objectives.• Assisted salespeople in closing deals.• Followed and enforced all company policies, procedures, and processes.• Kept an accurate account of floor traffic, as well as existing and prospective customers within the CRM platform to effectively guide sales processes.• Attended managers’ meetings as required.Key Achievements:• Started off as a Sales Representative, promoted to Assistant Sales Manager in Feb 2015, and later promoted to Selling Sales Manager in Aug 2017.• Sold and delivered 39 cars in Oct 2017.• Featured on the Acura Sales Guild from 2015-2018 for outstanding contribution to delivering an exceptional customer experience.• Won the ‘BC Salesperson of the Year’ award in 2018.• Won the ‘Master of Excellence’ award in 2016 from Dilawri Group of Companies for regional top performer. Show less

Langley, British Columbia, Canada

• Greeted customers arriving at the dealership.• Closed sales and negotiated sales price and lease/finance options.• Wrote sales advertisements for listings on Autotrader.• Self-marketing on Craigslist and other online marketing sources.• Attended ADESA auctions and assisted in purchasing the right product.

• Qualified buyers by understanding their requirements and interests and matched these interests to various car models.• Demonstrated vehicle features and took customers on test drives.• Closed sales by overcoming objections, asking for sales, negotiating prices and finance options, and completing sales and purchasing contracts.• Built and maintained after sales customer relationships.• Cold calling and sent customers letters promoting the latest programs.

• Managed and developed sales team through one-to-one and group coaching, and ensured that product knowledge is maintained at a very high level.• Closed sales, negotiated car prices, and coordinated with the finance department to determine each customer’s financing and ownership options.• Showcased the dealership’s vehicles and explained their features and warranties to customers.• Resolved customer complaints, staffing problems, and other issues that may interfere with efficient… Show more • Managed and developed sales team through one-to-one and group coaching, and ensured that product knowledge is maintained at a very high level.• Closed sales, negotiated car prices, and coordinated with the finance department to determine each customer’s financing and ownership options.• Showcased the dealership’s vehicles and explained their features and warranties to customers.• Resolved customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.• Delivered world-class client service, built and maintained after sales customer relationships, and actively supported all efforts to simplify and enhance the customer experience.• Purchased and managed inventory, coordinated marketing and inventory budget, created and implemented marketing strategies.• Organized showroom and lot layout. Show less

Commercial Transport Preparation Program

Diploma, Business Management