Satch Garrison Email & Phone Number

Canton, Ms

Direct all inspection and containment operations at the Nissan Automotive Assembly Plant.Ensure proper candidates are available to conduct plant-wide sorts to ensure product quality; using clearly defined work instructions as a guide.

Sulligent, Alabama, United States

Assigned to Bolzoni Auramo Plant.Participated in supplier development of gear technology that was outsourced by Bolzoni Auramo, who is a leader in the forklift attachments industry.Ensured material and data are compliance for new supplier in China, India and locally through numerous conference calls and emails calling out specifications.

Assigned To Support Olympus Surgical Technologies America

Serve as Subject Matter Expert (SME) for medical devices associated with Otology using Orbit software for Corrective Actions Preventive Actions (CAPA) and Supplier Corrective Action Requests (SCAR).Support design and development projects.Participate in internal/external audits.

Dumas, Arkansas

Assigned to support SAF Holland Suspension Group.Led many problem-solving exercises using 8Ds, A3 documentations with hands on investigations to derive at potential root cause(s), and implemented the most effective countermeasures to prevent recurrence.Communicated issues to and resolutions directly to Class 8 OEMs such as PACCAR, Oshkosh Trucks, Meritor and Gillig Bus daily, vis phone calls and emails.

Memphis, Tennessee

Oversee all aspects of quality assurance, including root cause analysis and corrective actions in document printing.

Spencer, Tenessee

Responsible for all facets of the Quality Management System (QMS) including Product Quality, SPC, Scrap Reduction and overall Customer Satisfaction.

Direct quality efforts to reduce defects per unit on agricultural equipment, specifically, hay tools ( large, small and round balers) and planters by 20%. Efforts are supported by process audits, practical problem solving method including 5 Why and Cause and Effect diagrams.Lead rework and scrap initiatives to meet and exceed targeted cost per standard hour.Identify quality improvement projects and become catalyst in making application of Six Sigma (SPC) training come to life.Insulate customers by leading Production and Quality teams to implement Quality Gates for manufacturing processes.

Resolve production quality issues associated with engine and exhaust gaskets prior to shhipping to major OEMs including Ford and Chrysler.Key Achievements:Developed Ishikawa or Cause and Effect Diagram to depict relationship between a given response and variables that influence response. Constructed 5 Why Diagram from Cause and Effect data to pinpoint root cause and implement countermeasures to insulate customer. On track to meet 20% reduction in annual defects.

Troy, Michigan

Actively supported Powertrain business unit by delivering on commitments to meet Quality, Cost, and People goals as outlined in Powertrain Gas Energy Management System business plan by:Driving Customer Satisfaction with product Quality.Supporting Flawless Launch for all Powertrain products.Improving customer perception by striving for product excellence.Building customer relationships internally and externally.Key Achievements:Led Line Side Reviews (LSR) at Delphi manufacturing facilities in Mexico, India and China, thereby reducing overall First Time Quality (FTQ) and Parts Per Million (PPM) by 40%. Drove completion of Control Plans and Process Failure Mode Effects Analysis (PFMEA) to insure flawless launch of the Smart Remote Actuator (SRA) for turbocharger manufacturers (Borg Warner and Cummins Turbo Technologies).

Lean ManufacturingChassis5 WHY6 SigmaCost SavingsSupply ChainOperations PCL/LogisticsLook AcrossNew Product DevelopmentError Proofing

Monitored and maintained customer quality performance metrics including WFCCs (Worldwide Formal Customer Complaints), PPM (Parts Per Million), Major Disruptions, Controlled Shipping and Stockout. Developed and implemented Look Across Process across Delphi enterprise to insure root causes of customer complaints are not repeated at other plants. Managed and maintained $8,000,000 annual departmental budget.Key Achievements:Reduced Worldwide Formal Customer Complaints by from 570 to 490 complaints. A 15% improvement.Reduced customer returns to 3.9 PPM. A 10% improvement.Directed strong global team that effectively improved the metrics and quality system at Noida Chassis Plant in India. Received award for outstanding effort.

Assigned to General Motors Vehicle Assembly plant to represent all Delphi Divisions by providing outstanding technical support and system guidance in product handling and installation, testing, repair, and training of operators. Drove problem solving decisions by obtaining, analyzing, and reporting quality and reliability data to derive at optimal solutions.Key Achievements:Regained customer confidence in Delphi through accurate resolution of technical issues in a proficient and timely manner. Reduced Worldwide Formal Customer Complaints (WFCC) by 60% in the first year.

Developed time delay studies and improved efficiency and reduced downtime for machined knuckles, rotors and complete brake assembly lines. Spearheaded integration of Lean Concepts and Principles that insured the highest quality and lowest cost to current and future customers.Key Achievement:Rearranged plant floor plan to create flow, enhanced material movement and minimized waste in manufacturing. Changes translated into 30% higher throughput to meet customer demand.

Master'S Degree, Engineering

Bachelor Of Science, Applied Engineering Sciences