• Successfully configured global policies for ZIA web services encompassing security aspects such asmalware protection, advanced threat protection (ATP), and sandboxing. Additionally, managedaccess control features including URL and cloud application control, file type control, bandwidthcontrol, and SSL inspection.• Implemented site-specific locations and sub-locations to optimize traffic flow, configured Hosted PACFiles as per organizational requests enhancing network performance and management.• Defined and enforced access policies, aligning user access with stringent security and compliancestandards.• Collaborated seamlessly with the L3 team to configure App Connectors in Azure and AWS, facilitatingsecure access to cloud resources.• Demonstrated agility in managing internal applications by promptly adding and removing them inresponse to service requests.• Enhanced monitoring capabilities by enabling notifications for App connectors, contributing toimproved network security.• Proactively maintained the client environment by ensuring the timely upgrade of the ZCC Client to thelatest stable version via the portal, following group-based policies.• Showcased expertise in troubleshooting ZCC-related issues, ensuring seamless client operations anduser satisfaction.• Demonstrated configuration proficiency by crafting App profiles, forwarding profiles, defining trustednetworks, and implementing posture compliance policies to optimize ZCC performance and security.• In the endpoint security domain, I played a pivotal role in successfully migrating approximately 25,000machines from CrowdStrike to Microsoft Defender for Endpoint. Furthermore, I actively contributed tothe team by assisting in the preparation of fine-tuning procedures and establishing baselinecompliance reports, as well as crafting effective sensor update policies.

•McAfee EPO console controlling the global Hosts and severs with DRIVE ENCRYPTION, DECRYPTION, ENDPOINT SECURITY, DLP, ENS, and Firewall threat prevention Endpoint Threat Detection and Response. Provide end-user support for DE issues EMERGENCY BOOT, MANUAL DECRYPTION and ENCRYPTION Enablement of policies and Device recovery over McAfee EPO 5.9. •Providing Guest access and CA access clients over Microsoft Azure cloud, Troubleshooting MDM, MEM issue, compliance check, iOS android policy assign, license assign in (INTUNE COMPANY PROTAL). •Crowd strike NGAV installing sensors, (activities, investigate, host, configuration) alerts handling, policy assign to different counties, AV report pulling, exception enabled for global users, uninstalling unwanted app via running scripts. •Whitelisting of URLs on-demand via Zscaler (Zia) web filter services and analysing malicious URLs. •Troubleshooting the URLs block issues by checking the logs in Zscaler portal and enabling appropriate access with the approval from the L3 team. •Monitoring AV detection and unclean, access protection report, executive account lockout alert and Crowd strike alerts. •Social engineering analysis malicious E-Mail headers (spam, phishing, malwares)