Satender Kumar Email and Phone Number

Manager Operations with more than 20 years of experience in various domains like managing operations, Partner Management, MIS & Analytics, Executive Reporting, Project Management and Capacity Planning & Workforce Management.A quick synopsis of my career is below:Managing multiple Vendor Partner sites across India and PhilippinesManaging WFM for multiple Vendors across US, India and PhilippinesProcess ImprovementManaging relationships with business partners across the networkEscalation POC for issues impacting day to day operations, Partner InvoicesManaging Monthly Incentive, Invoicing and profit and loss for a processVendor Contract Management, Ongoing Partner Governance and Regulatory requirements for PartnerBusiness Contingency Planning (BCP) StrategyHands-on experience in planning and reporting, Centralized MIS reporting for third partiesMigrated & Automated US Disputes reportingConsolidated multiple Partner Servicing locations to OneCentralized MIS reporting for All TCPS PartnersCapacity Planning & Workforce Management Migrated & Automated US Disputes reportingMy Key Achievements in this role are:Migrated & Automated MIS Reporting Process from Australia & USMigration of MIS Reporting from one Platform to another Centralization of MIS & Invoicing for PartnersConsolidated multiple Servicing Partners locations to OneProjects:Consolidation & Migrations of Operations between partner and from partner to Prop. SiteIVR Enhancement for Prepaid BusinessBifurcations of trainings basis the productExtension of temporary role to save the training cost