As an Information Security Officer at WSIB, I spearheaded initiatives to strengthen system security and optimize operational efficiency by implementing cutting-edge technologies and industry best practices. - Deployed Splunk for real-time security monitoring, integrated with ServiceNow for incident tracking, improving incident response efficiency by 30% and reducing the impact of potential breaches.- Conducted Splunk log analysis to identify and resolve system issues, reducing incident resolution times by 25% and enhancing system stability.- Created custom Splunk dashboards for proactive monitoring and real-time issue detection, improving overall system performance.- Secured remote access using VPNs, MFA, and Zero Trust architecture, ensuring stronger network security.- Analyzed application, system, and security data using Splunk, SPL, SQL, and Python, generating visual reports that provided actionable insights.- Identified anomalies and threats in Splunk logs, leading to a 25% reduction in security incidents.- Collaborated with SOC, IT, legal, and compliance teams to develop incident response strategies, ensuring alignment with NIST, MITRE ATT&CK, and Zero Trust principles.- Led Governance, Risk, and Compliance (GRC) initiatives, ensuring adherence to PCI DSS, ISO 27001, and NIST standards, and improving compliance and security posture.- Implemented Microsoft Entra ID for identity management, enhancing security through CIA Triad principles.- Developed Power BI dashboards using Splunk data for real-time security insights, improving tracking and reporting by 30%.

- Built and enforced PAM controls for high-level accounts, including secure credential vaulting, Multi-Factor Authentication (MFA), and Just-in-Time (JIT) access to limit persistent privileges and prevent misuse.- Managed role-based access controls (RBAC) and user provisioning across systems, ensuring the least privilege principle was applied for all users, reducing access risks by 30%.- Deployed and managed firewalls (Fortinet, Cisco, Microsoft) and Intrusion Detection/Prevention Systems (IDS/IPS), strengthening network defenses and achieving PCI DSS compliance. Configured VPNs to secure remote access.- Administered Azure Active Directory (AD) and Microsoft 365 for centralized identity management, integrating with AWS for continuous monitoring and efficient incident response.- Implemented Data Loss Prevention (DLP) and encryption strategies for data security, meeting regulatory requirements and protecting sensitive data during transfers.- Leveraged SIEM tools (Splunk, Wireshark) to continuously monitor privileged sessions and detect unauthorized actions, resulting in a 25% reduction in access-related incidents.- Led cross-functional security audits and reported on security posture improvements using Power BI and Excel, achieving a 20% reduction in downtime through proactive security maintenance.Key SkillsFirewall Management (Fortinet, Cisco, Microsoft), IDS/IPS, VPNs, IAM/PAM (CyberArk, MFA, JIT Access), Azure AD, MS 365, SIEM (Splunk, Wireshark), DLP & Encryption, Compliance (PCI DSS, NIST, MITRE), Role-Based Access Control (RBAC), Incident Response, Power BI

- Managed large datasets for 10k+ employees using Python, SQL, Power BI, and Excel. Enhanced data integrity by 10%, ensuring PCI compliance and adherence to cybersecurity standards.- Used predictive modeling to analyze employee attrition (16.12%) and forecast cyber risks, identifying turnover trends.- Automated audit processes, reducing manual efforts by 25%, & ensured adherence to NIST and MITRE.- Developed 20+ Power BI and Tableau dashboards, in real-time insights into security metrics & IR/BC/DR.- Created models with 85% accuracy to identify high-risk employee groups & serving address cyber threats.- Analyzed over 1,000 restaurant orders to uncover security patterns and customer behavior insights for OLTP & OLAP systems.- Automated reporting workflows, reducing manual time by 25%, improving the accuracy and speed of cybersecurity audits.

- Managed and optimized IT systems, enhancing cybersecurity and system efficiency by 25% using SQL, Python, and Power BI for workflow automation.- Conducted data analysis with SQL and Python, improving network security, reducing return rates by 24%, and increasing operational efficiency by 20%.- Performed security reviews, optimizing Wireless Security, Cryptography, and Network Security, reducing system bottlenecks by 15%.- Developed and enforced security policies using JIRA, Scrum, and SIEM tools, ensuring compliance and improving software quality by 20%.- Automated quality assurance processes with Python and Alteryx, increasing test coverage by 30% and improving system reliability.- Troubleshot network and system issues with Linux, LDAP, and DNS, reducing system downtime by 15%.- Managed Backup systems, IPv4 networks, and Directory Services, enhancing data integrity and security.- Conducted preventive maintenance using PowerShell and ServiceNow, reducing outages by 15% and improving system performance. " Skills " Cybersecurity, Network Security, SIEM tools, SQL, Python, Power BI, Linux, PowerShell, IDS, LDAP, DNS, Backup Systems, JIRA, Scrum

- Managed and maintained complex IT infrastructure, including servers, networks, and storage systems, ensuring high availability and optimized performance for 5000+ users. - Designed and implemented IT security measures to protect sensitive data, achieving 100% compliance with PCI DSS standards. Conducted regular audits using Veritas Backup Exec and Symantec Endpoint Protection, reducing data loss risk by 30%. - Troubleshot and resolved technical issues promptly, reducing downtime by 15%. Collaborated with IT teams to align technology with business objectives, driving technological advancements and system improvements. - Mentored and guided junior IT staff, supporting their professional development. Led system upgrades and rollouts using Jira, reducing project delays by 15%, and improving system reliability by 20%.

Technical Support Associate | Experienced Problem Solver & Network Expert - Delivered technical support for over 2,000 systems, achieving a 99.8% resolution rate in addressing hardware, software, and network issues. Utilized tools like TeamViewer and Zendesk to diagnose and resolve complex technical problems, reducing customer downtime by 25%. - Configured and maintained LAN/WAN networks, VPNs, and security systems. Performed regular security audits using tools like Wireshark and Network Assistant, ensuring robust network security and minimizing network-related issues. - Leveraged Python and SQL for data analysis to identify trends and optimize IT support processes. Implemented data-driven solutions that improved operational efficiency, reduced response times, and ensured comprehensive documentation of technical support activities using Confluence. - Led the development of user-friendly technical documentation, reducing the frequency of common support queries by 40%. Collaborated with cross-functional teams to implement an enhanced query tool, streamlining the support process and improving knowledge sharing across teams. - Employed Power BI for generating reports on support metrics and trends, improving visibility into support performance and enabling better decision-making. Ensured seamless collaboration and communication within the team using Google Workspace and Microsoft Office Suite.