• Handling international/domestic bookings, issuance & re-issuance of air tickets and Visa Processing.• Ensure timely visa application processing, respond to questions and provided additional information as requested by the corporate.• Cordinating with the Corporate on all ticketing & Visa related issues and applications.• Collect information and classify application types based on application materials swiftly, paid attention to details and reduced the time to process the… Show more • Handling international/domestic bookings, issuance & re-issuance of air tickets and Visa Processing.• Ensure timely visa application processing, respond to questions and provided additional information as requested by the corporate.• Cordinating with the Corporate on all ticketing & Visa related issues and applications.• Collect information and classify application types based on application materials swiftly, paid attention to details and reduced the time to process the application.• Verified required information and documents provided along with Visa applications. Informing application on any issues with their applications.• Identify and diagnosis potential problems each visa application, then offer the best solution to applicants as quick as possible.• Liaising with airline staff in terms of PNR confirmation and ensure maximum Materialization of bookings.• Convincing and offering passengers a choice of alternate airlines in case of non-availability of seats in their preferred carrier.• Handlings in Corporate bookings with complicated queries. • Monitoring Booking, Schedule Change, Flight Cancellations, Special Service Updating, and Seats Confirmation on regular basis• Providing On-Job training for new trainee staffs and supervise a team of few members Show less

• Working as an Agency Manager; managing issues of IATA Travel Agency while reporting to the CEO, Managing Director and Chairman.• Managed Schedules organized office functions, and oversaw daily operation of office with 15employees.• Hired, trained and onboarded employees providing intial support that expedited staff.• Developed paperless environment and implementing an system to manage data, process orders and integrate process improving efficiency.• Extending support in… Show more • Working as an Agency Manager; managing issues of IATA Travel Agency while reporting to the CEO, Managing Director and Chairman.• Managed Schedules organized office functions, and oversaw daily operation of office with 15employees.• Hired, trained and onboarded employees providing intial support that expedited staff.• Developed paperless environment and implementing an system to manage data, process orders and integrate process improving efficiency.• Extending support in selling air tickets, visa Processing, travel insurance, hotel reservation and car rental• Coordinated with main embassy office on more complex immigration issues. Oversee all aspects of the Visa and immigration serice, ensuring process runs smoothly.• Responded to inquires concerning immigration and visa matters, also reviewed immigration application.• Preparing daily/monthly reports; managing backup travel reservations while ensuring effective workflow at virtual and office locations• Managing accounts as well as petty cash and working in coordination with Travel Consultants to set mutually beneficial goals to achieve maximum productivity and efficiency• Contributing in managing cash flows; ensuring IATA payments are met and making arrangement for payment and collecting the debtors• Resolving customer service issues including correspondence with vendors or travellers; ensuring effective communication.Highlights:• Recognised as the Top Selling Agency for 2015 by Hahn Air• Bagged Travel Agency Award for showcasing best performance by Egypt Air Ranking 2 for 2016/2017• Received Best Travel Agency Award by Ethiopian Airlines with 2nd rank during FY 2015 & 2016• Received Certificate of Appreciation from Turkish Airlines for best performance during 2017.• Contributed in resolving payment disputes; redesigned & implemented effective company procedures while streamlining the payments Show less

• Merit of being sent to US Embassy as Branch In-charge after only 6 months after showcasing excellent performance at IPC Travel• Administered booking itineraries, ticketing, seat assignment, changes, cancellation & refund of all official and personal trips of US Embassy Branch• Contributed in selling air ticket, travel insurance, hotel reservation & car rental; managed FIT & GIT with their itineraries and ticketing by providing full consultation on travel related queries for both… Show more • Merit of being sent to US Embassy as Branch In-charge after only 6 months after showcasing excellent performance at IPC Travel• Administered booking itineraries, ticketing, seat assignment, changes, cancellation & refund of all official and personal trips of US Embassy Branch• Contributed in selling air ticket, travel insurance, hotel reservation & car rental; managed FIT & GIT with their itineraries and ticketing by providing full consultation on travel related queries for both international and local African clients• Liaised with Head Office & sister concerns located out of country to deal with vacation package and to complete other complicated tasks• Analysed industry trends, business challenges & competitor product offerings while providing necessary inputs in product and solution creation• Organised trainings for business units; managed administration operations, fund collection as well as regular update on sales, invoices and payment to the Head Office• Extended support in ensuring compliance with client's corporate travel policies Show less

• Responsible for booking cost effective itineraries, insurance, and hotel booking.• Handling operations and post sales for ticketing and tours.• Managing suppliers and effectively communicating with them.• Coordinating with the accounts department for payments / remittances• Maintaining the cut off dates with Airline, issuing tickets and coordinating with Clients for the payments.• Coordination with vendors for delivery and services. Responsible and follow up to purchase… Show more • Responsible for booking cost effective itineraries, insurance, and hotel booking.• Handling operations and post sales for ticketing and tours.• Managing suppliers and effectively communicating with them.• Coordinating with the accounts department for payments / remittances• Maintaining the cut off dates with Airline, issuing tickets and coordinating with Clients for the payments.• Coordination with vendors for delivery and services. Responsible and follow up to purchase for the maintenance of office supplies and office equipment. Show less

Growth Path:Oct’03 – Sep’07: As Travel ConsultantSep’07 – Jun’09: As Senior Travel Consultant