Desktop Support Engineer
CurrentInstall and Configure computer hardware and applications on Windows, Linux , and Mac.Set up an outlook in Microsoft Office 2007, 2010, and 0365 utilizing Pop, IMAP, and Smtp.Set up and troubleshoot and local printer and ensure printing preference.Track all outstanding tickets and work closely with the system admin to ensure problems are resolved on time by the ticketing system.Create a user, troubleshoot, reset the user password, and update information in the Active directory.Create a mail id, troubleshoot, and reset the password, mail forwarding , transfer drive data in G Suite and Zimbra portal.Diagnose, troubleshoot, and resolve a Wide range of software and hardware issue.Setup and troubleshoot Sonicwall /pritunl VPN issue and add a user to the active directory VPN Group.Troubleshoot Microsoft Office client issues like Microsoft Outlook archive, Purchase an Office 365 license from the provider and assign it to the user in Azure Directory and Participate in asset management and control activities.Experience in installing Various antivirus software and handling computer security issues.Create a user's FTP or SFTp account, add the directory, and provide access to delete, unzip, etc.Create and delete a VDI machine in the Promax server.