As Engineering leader for my train, I take full accountability for the program and outcomes that create value for our customers. I’m accountable for the run state, sustainability and engineering aspects of the Mastercard Rewards System that drives the Loyalty program offered by Mastercard. My responsibilities include mentoring and nurturing engineering talent across several self organized & cross-functional development teams, budgeting and resource allocation, managing vendor relationships and collaborating with several stakeholders across the org to ensure my teams are able to deliver their commitment to business. I work closely with Loyalty product partners to innovate and deliver new products for our global customer base. - Oversaw a portfolio of REST and SOAP APIs, market facing web and mobile applications servicing over 75 million customers across the globe. - Improved customer experience and operational health by driving remediation efforts, resulting in enhanced DevOps metrics across all areas (MTTR, change failure rates, deployment frequencies, and lead time for changes).- Responsible for highly performant and scalable service processing over 400 million transactions daily.- Grew and mentored 6+ high performing, cross-functional software engineering teams, leveraging a global consolidated locations strategy combined with infecting teams with key bar raiser talent. - Successfully led a multi year effort to modernize the monolithic legacy platform to a scalable microservices ecosystem at Mastercard that resulted in an increase of over 35% volume in traffic. - Drove down production incidents by 40% year over year by establishing a culture of quality engineering and excellence.- Reduced the operating cost of vendor managed mobile application by over 50% by leading the transition of responsibilities to a near shore team. - Established high-performing agile engineering teams across onshore, nearshore, and offshore locations.

- Led and mentored over 25 technologists spread across 4 different teams responsible for building and maintaining secure and accessible web portals for Express Scripts.- Led the implementation of Okta/MFA for multiple digital assets across at Express Scripts. Oversaw implementation of Google reCAPTCHA and homegrown threat detection system for express-scripts.com that resulted in improved security, enhanced monitoring.- Streamlined and automated the SSO platform intake process (ExpreSSO) that resulted in increasing the team throughput over 200%. - Led product and technical development of A/B testing framework using LaunchDarkly and evangelized the adoption of A/B testing practice for multiple teams across Pharmacy and PBM orgs.- Initiated adoption of Pair Programming and engineering best practices including Test Driven Development, small and frequent releases, refactoring, automation and shared code ownership.- Manage team agreements and standards, restructurings and performance reviews, quality assurance of products, staff development and professional mentoring.- Collaborate with senior leadership across Express Scripts digital space and individual lines of business including content management, analytics and information security teams.- Develop staffing plans and make hiring decisions. Participate in prescreening and conduct technical interviews.- Work closely with TPO and BPO partners to drive roadmap discussions with all stakeholders.- Ensure business requests are understood, prioritized and addressed in a timely manner.- Conduct weekly one on one with direct reports to provide constructive feedback and nurture their on-going professional development.- Develop strong matrix relationships with product owners, UX designers, peer engineering teams, architects, infrastructure teams etc.

- Managed multiple teams of developers with varying skill sets across different technologies including ASP.NET, C#, Angular, SQL, LINQ, jQuery, HTML5/CSS3, Jenkins, MSBuild, UrbanCode, JFrog Artifactory, Git, NPM, VS Code, Visual Studio, Dynatrace, Java, TotalView, MediaBank and Adobe AEM. - Managed dev team responsible for maintenance and support of several external and internal web applications including Sales CRM, Career website and Uline Intranet.- Handled resource allocation for project and enhancement requests, as well as, day to day operations.- Worked closely with Platform Services and Dev Ops teams to periodically review and improve the CI/CD pipeline.- Developed staffing plans and made hiring decisions for the team. Participated in prescreening and conduct technical interviews. - Performed year end performance appraisal for all the direct reports and conduct appraisal meetings.- Ensured business area requests for Application Development services are understood, prioritized and addressed in a timely manner. - Acted as a point of contact for third party vendors for the web dev teams.- Provided leadership, guidance and motivation to the development teams.- Provided oversight to large application development projects.- Conducted weekly one on one with direct reports and provide constructive feedback and nurture their on-going professional development.- Ensured code updates are sufficiently tested and coding standards are maintained.- Provided support for disaster recovery, capacity planning and performance tuning of websites.- Ensured sufficient coverage for after-hours support is maintained and do periodic reviews.- Maintained productive management level relationships with the company’s business groups. - Facilitated design sessions and conduct bug bash and code walk-throughs.

- Responsible for managing and supporting multiple client-facing and intranet web applications.- Responsible to supervise, mentor and conduct half yearly performance reviews for 7 to 13 developers and contractors. - Coordinate and review high level requirements for conversion into detailed technical design specification documents.- Work with web developers, contractors and management to review existing and new projects, provide estimates and allocate resources as required.- Identify business needs and eliminate manual processes within the organization through creation of services and Intranet applications.- Responsible for developing staffing plans and making hiring decisions for the team. Participate in prescreening and conduct technical interviews. - Facilitate design sessions and conduct bug bash and code walk-throughs. - Provide leadership, guidance and motivation to the development team(s) responsible for creating and supporting applications.