Distinguished Customer Experience Leader with 20 years of diverse experience across Manufacturing, Telecom, Broadband, Pay TV, and E-commerce. Known for driving business results through the 3Ps- People, Product, and Processes. Throughout the illustrious career, made significant contributions in working with various brands, including Kirloskar, Bharti Airtel, Tata Sky, Hathway, Flipkart, and redBus. Have experience in working across multiple functions incl. Marketing, CEO’s office, Business Planning and Customer experience. Expertise include Customer Experience Strategy, Planning & Operations, Business Plan Formulation and Implementation, Managed services Strategy and Execution, Contracts and Commercials Management, and experience in handling Large teams of 1000+ people. Honoured with the esteemed CXELA accolade of '50 Most Impactful Customer Service Professionals.' in 2019. More recently, in 2023, received the distinguished "CEO - Ring of Honour" for Excellence in customer experience from the Make-My-Trip Group.