❖ A result-oriented professional with over 13.5 years of experience in Business Analysis, Functional consultant, Business Process management, Business Process Modeling, and data analysis in which over 5 years of experience intensively as PEGA Business Architect.❖ Certified PEGA Business Architect (PCBA 8.0) and Lean Six Sigma Green Belt Professional.❖ Proficient in handling Pega projects and good understanding of Case Life Cycle Management.❖ Assist in revenue generating process and services, reduced costs by streamlining many processes and consolidating many systems, improved user productivity by developing new functionalities and enhancing existing functionalities and led teams to deliver results.❖ Adept in creating UML based modeling views like Activity/ Use Case/Data Flow/Business Flow /WireFrame Diagrams using Rational Products & MS Visio.❖ Conducting research and impact analysis, root cause analysis and performing AS-IS and TO-BE process mapping, gap assessments, business case preparation.❖ Lead requirements gathering sessions, data analysis, process analysis and business interviewing activities to develop high quality Business Requirement Documents (BRD) and Functional Specification Document.❖ Skilled in mapping clients’ business requirements and translating these requirements into functional specifications, services, implementations and custom designing solutions. ❖ Possess experience in managing projects and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.❖ Proficient in change management in IT project operations entailing mapping business processes, studying workflow to design solutions, ensuring business functionality adherence as well as enhancing the competitive advantage. ❖ Resourceful in deploying various methodologies to analyse software process, recommending modifications to minimize escalations, realize operational efficiencies & reduce cycle-time for enhancement purposes.