Sathiya Narayanan Email and Phone Number

IT Asset Hardware. Software and Procurement Management Specialist, ITIL, at CTS Technologies• Worked with client software tool, the configuration Management Database (CMDB), to maintain customer asset management system.• Supports and executes global Asset Lifecycle Management (ALM) and Software Asset Management (SAM) processes and technologies• Tool Used: ServiceNow, IRIS, Bigfix and Marimba discovery• Monitor and administer ServiceNow Discovery processes in support of Hardware asset management and configuration management• Manager of the sole source repository directory for the Configuration Management Database (CMDB).• Interfaces with operations and account management staff to implement and manage client programs• Teamwork & Collaboration - Working collaboratively with a group of people in order to accomplish a task or achieve a goal• Attend and participate in weekly team meetings and team-building events.• Organized and hosted emergency change management requests for senior customers on a rotational basis with other team members. Input data for change requests in system and followed standard protocol. Developed documentation to assist team members.• Was responsible for several important deployment projects to IMAC and deploy various types of hardware and software that supported over 46 country’s

IT Asset Hardware. Software and Procurement Management Specialist, ITIL, at HCL Technologies• Worked with client software tool, the configuration Management Database (CMDB), to maintain customer asset management system.• Supports and executes global Asset Lifecycle Management (ALM) and Software Asset Management (SAM) processes and technologies• Tool Used: ServiceNow, IRIS, Bigfix and Marimba discovery• Monitor and administer ServiceNow Discovery processes in support of Hardware asset management and configuration management• Manager of the sole source repository directory for the Configuration Management Database (CMDB).• Interfaces with operations and account management staff to implement and manage client programs• Teamwork & Collaboration - Working collaboratively with a group of people in order to accomplish a task or achieve a goal• Attend and participate in weekly team meetings and team-building events.• Organized and hosted emergency change management requests for senior customers on a rotational basis with other team members. Input data for change requests in system and followed standard protocol. Developed documentation to assist team members.• Was responsible for several important deployment projects to IMAC and deploy various types of hardware and software that supported over 46 country’s

• Enter and maintain information in a database format to address budgeting, software compliance & inventory, contracts, and cost. Assist in the development of reporting to address management requirements to obtain information.• Conducted periodic inventory checks and reconciled difference between discovered assets and owned assets made configuration changes to the Asset management application; modified lists, defined roles and customized reports• Establish, implement, and manage a sustainable, enterprise-wide Asset Management (software and hardware) process (that will help ensure compliance against entitlements)• Worked with client software tool, the configuration Management Database (CMDB), to maintain customer asset management system.• Preparing different kind of business based reports (Asset Utilization, Asset Accuracy and completeness dashboard, Billing Report, Inventory Management, Compliance report).• Tool Used: Oracle R12, CA Service Desk Manager, ITCM• Manage and maintain IT contract database and assist with database support for other contract managers and other business functions utilizing the database• Identify savings opportunities for renewals, software licensing, and services. • Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.• Track record of effectively directing and leveraging procurement spend in assigned category areas by leading global cross-functional teams

• Responsible for maintenance of processes necessary for the effective management, compliance and control of software assets throughout the IT Asset Lifecycle• Repairing and maintaining computer hardware• Manage software purchase and support renewals to reduce cost for software licensing.• Receive and validate the ticket for SW allocation for End user's and follow the required steps, provide the approval for further actions.• Report on software inventory, description, utilization and associated data for software assets.• Manage software inventory data with repetitive data validation to ensure quality• Information is provided for software installs, usage and removals.• Maintain processes and procedures to ensure software compliance.• Reduce software costs by tracking uninstalled or reclaimed licenses for reuse - Collect and analyze information to provide budget and forecast information leadership.• Installed and configured infrastructure management systems and other software• Developed and deployed automation tools and troubleshot issues• Strong experience in system engineering and problem solving• Excellent knowledge of operating system administrative and deployment concepts• Planning, deploying, configuring, and documenting issues pertaining to system deployment

• Perform various IMACD (Install, Move, Add, Change and Decommission) activities• Audits are performed for hardware/software assets to ensure all the asset information are accurate in the Asset Manager database which will help us to avoid revenue leakage• Prepare weekly and monthly reports to the client (23 HW and SW Reports)• Reconcile Asset manager report Vs. Auto discovery report on a monthly basis and make sure there is no misses in Asset Billing report• Manage CMDB Relationship Server to Storage, Server to Network Components, Server to Application and Server to Database• Updating all the team KPIs' details into the internal share point. Doing analysis on critical factors affecting service delivery• Responsible for coordinating with the client to solve the process related issues.• Responsible to prepare account review documents, monthly reports which will be shared with Client and management• Review project risks and establish risk response plans