Sathyanarayanan L Email & Phone Number

Doha, Qatar

Digital Health & Revenue Cycle Management

Sharjah Emirate, United Arab Emirates

Chennai, Tamil Nadu, India

Chennai Area, India

Bengaluru Area, India

Responsible for all contractual agreements from an operational perspective and ensure realistic and practical commitments are made to clients. Full P&L responsibility focused on achieving operations metrics. Approve resource planning, recruitment training and other development plans for the teams Mentor and guide direct reports and work closely with all Managers and intervene appropriately to create a competent and close-knit team. Consistently meet predetermined metrics to achieve business… Show more Responsible for all contractual agreements from an operational perspective and ensure realistic and practical commitments are made to clients. Full P&L responsibility focused on achieving operations metrics. Approve resource planning, recruitment training and other development plans for the teams Mentor and guide direct reports and work closely with all Managers and intervene appropriately to create a competent and close-knit team. Consistently meet predetermined metrics to achieve business objectives and customer SLAs Ensure contingency plans are in place for all services to include business recovery plans. Ensure timely and accurate reporting of performance metrics and SLAs to the Management. Identify and resolve problem situations as a final point of escalation. Ensure timely preparation and review of goals and development plans for direct reports. Ensure accurate handling and completion of progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to VP/Operations Managers/Operations Assistant Mangers. Review performance achievements and targets regularly with Operations Managers / Operations Assistant Mangers and provide strategic direction to improve service delivery. Provide strategic guidance to the operations managers to ensure service delivery. Provide strategic guidance to the operations managers to ensure service delivery. Drive cost control measures across operations. Show less

Chennai Area, India

◄ Key Account Manager with Access Healthcare Services Pvt. Ltd., Chennai, India. ►▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬In this role, I handle close to 1000+ people across multiple locations.My core responsibilities include Service Delivery, Managing day to day operations, Client Relationship Management, Managing Transition through remote access besides effective team management, project management, reporting to board members, financial planning and cost budgeting.Other key… Show more ◄ Key Account Manager with Access Healthcare Services Pvt. Ltd., Chennai, India. ►▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬In this role, I handle close to 1000+ people across multiple locations.My core responsibilities include Service Delivery, Managing day to day operations, Client Relationship Management, Managing Transition through remote access besides effective team management, project management, reporting to board members, financial planning and cost budgeting.Other key responsibilities in this role include:►Developing & effectuating contingency & continuity plans to ensure smooth operations for attainment of budgeted objectives in coordination with leadership, stakeholders & lines of businesses.► Effecting Transition across locations and introducing new ways of working on different business operations. ►Defining service standards / guidelines that serve as benchmark for excellent service delivery as per global standards & SLAs.►Analyzing data for continuous improvement in delivery & improving customer satisfaction based on data.►Leading project activities involving scoping, estimation, tracking, change management, delivery management & support; meeting deadlines and turnaround time without compromising on quality norms and SLA►Gathering inputs for RFPs to business units; reviewing RFPs & client requirements with Business Development Team►Setting-up targets, SOP & SLA and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets ► Improving team effectiveness by coming up with strategies to promote professional cooperation, empathy and creating an environment to reward and recognize top talent. Show less

Chennai

◄ Senior Manager- Operations with Pride Technologies Consulting India Ltd., Chennai, India. ►▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬At Pride, it was an 80 people team, whilst I and my team primarily dealt with US HR outsourcing (HRO). The core job functionality was to manage temporary workers for various clients across United States.The role was mostly to do with managing hourly paid workers deputed at US Companies. We managed timesheet and payroll, onboarding, joining and exit… Show more ◄ Senior Manager- Operations with Pride Technologies Consulting India Ltd., Chennai, India. ►▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬At Pride, it was an 80 people team, whilst I and my team primarily dealt with US HR outsourcing (HRO). The core job functionality was to manage temporary workers for various clients across United States.The role was mostly to do with managing hourly paid workers deputed at US Companies. We managed timesheet and payroll, onboarding, joining and exit formalities, to name a few of the HR sub-modules. Some of our major clients included Morgan Stanley, IBM and Microsoft. Major achievements under my leadership included excellent customer service and escalation management leading to zero escalations from client during the tenure.I reported to Managing Director and was also responsible for overseeing business operations to a certain extent.Other key responsibilities included but were not limited to:► Managing 80 member team, setting performance benchmarks, conducting reviews and fulfilling client SLAs on time.► Interacting with clients on a regular basis, reviewing business and HR processes to stay clear of our roles and responsibilities from time to time.►Managing end-to-end people operations, updating team members with latest statutory compliance rules and policies in the United States and ensuring quality of work delivered.► Ensuring successful execution of the projects, planning budgets, costs and schedules for teams based on present constraints and team strengths.► Reporting to Managing Director and Board of Directors for succession planning, project cost changes, revenue managed and generated as well as proposed business process transformations. Show less

◄ Manager- Operations with Tech Mahindra BSG, Hyderabad, India. ►▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Tech Mahindra BSG is a renowned Australian superannuation co. based in Hyderabad, India. Here, I worked at their back office set up and quite often travelled to Australia for transition work.Overall revenue contribution in the role around 10 to 20 Crores INR. There were close to 300+ reportees, and I reported to the Program Manager. Core responsibilities includedOperations… Show more ◄ Manager- Operations with Tech Mahindra BSG, Hyderabad, India. ►▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Tech Mahindra BSG is a renowned Australian superannuation co. based in Hyderabad, India. Here, I worked at their back office set up and quite often travelled to Australia for transition work.Overall revenue contribution in the role around 10 to 20 Crores INR. There were close to 300+ reportees, and I reported to the Program Manager. Core responsibilities includedOperations delivery, Customer Service Management and Developing HR Policies besides coming up with effective HR Strategy and Direction.Other key responsibilities included:►Developing and owning the HR Operations road map with continued focus on streamlining and automating business processes to create a value added HR organization that can effectively support our growing business.►Managing the employee life cycle-new hire onboarding through the exit process besides managing the implementation of HR services and transaction processing.►Handling employee relations and recommending solutions on issues and improvements besides developing, recommending and implementing HR policies, guidelines and procedures.►Evaluating current processes to identify areas for improvement through process improvement and technical solutions.►Understanding the business strategy in order to be able to interpret and drive programs and practices with a highly strategic focus►Providing exceptional project management and customer service mentality besides possessing a deep understanding of state and local laws and regulations as they pertain to employee related issues.►Helping establish, build and maintain a culture to attract and retain top talent and leadership.► Encouraging excellent customer and business relation skills to partner with a wide range of stakeholders across the globe. Show less

Chennai Area, India

◄ Manager- Operations withSecova eServices Ltd., Chennai, India. ►▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬At Secova, primary role was to initiate and enable transition of business activities from California, USA to Chennai, India. In this role, I travelled multiple times to USA and managed a team of 50+ people in Chennai and 10+ in United States.We operated as an authorized business partner in Chennai by the name of Secova for the parent Co. Ultralink in US.I reported to VP… Show more ◄ Manager- Operations withSecova eServices Ltd., Chennai, India. ►▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬At Secova, primary role was to initiate and enable transition of business activities from California, USA to Chennai, India. In this role, I travelled multiple times to USA and managed a team of 50+ people in Chennai and 10+ in United States.We operated as an authorized business partner in Chennai by the name of Secova for the parent Co. Ultralink in US.I reported to VP Operations and managed resources worth 3 million USD. Some of the key responsibilities included team management, HR decision making, conflict resolution, problem solving besides quality management and statutory compliance.Other responsibilities included:►Working under general direction, responsible for managing operations and administrative support for the assigned business unit.►Managing and overseeing budgeting, process improvement and controls for other functions enabling the HR business unit to meet objectives in an effective and efficient manner.►Managing a proactive team of 50+, directing and driving them on a daily basis to meet organizational objectives.► Ensuring effective transition of roles, people, processes besides facilities from US office to Chennai office.► Keeping all department heads in a loop informing about weekly and monthly proceeds on the transition work.► Preparing reports and related documentation for the transition process thereby detailing about the costs spent on the required individual activities.► Aligning processes at Chennai office in accordance with US office based on local statutory compliance and quality management standards respectively. Show less

Chennai

Chennai

Chennai

Chennai Area, India

Mba, Marketing Management

B.C.A, Computer Science