Sathyaraj Narayanan Email and Phone Number

ResponsablitiesWelcome guests to the lounge in a warm, courteous and professional manner.Ensure that customers are afforded the highest quality of service through efficient management of staff and continuous improvement to product and services.Constantly seek customer feedback in order to provide opportunities to develop the lounge product and communicate such feedback in concise manner to lounge. personnel Handle VIP clients, deal with customer complaints and initiate service recovery.Ensure proper and sufficient ordering of food and beverage for the lounge with Lounge Manager to address any suggestions on service improvements or complaints.Supervise the attachés, receptionist and kitchen staff in the lounge Have a firm grasp of the designated airline’s product knowledge Guide and motivate lounge staff Cover roster shifts in the lounge as, and when, required Conduct briefing for each shift if requiredCo-facilitate training of staff Coach attachés in the lounge and provide them with feedback on their performance.Plan monthly rosters for the lounge staff and document their weekly working hours Interact with lounge customers to gain feedback on service and product. Communicate these findings to the lounge team in a timely manner. the lounge team regarding any problems that impact on lounge operations. Communicate product, service and guest issues to the lounge staff, so that remedial action carried out in a timely manner Ensureing a high standard of professionalism and maintain a good working relationship with clients. Compile daily and weekly operations report for the lounge Assist in monitoring and maintaining performance, product and service quality of the Lounge Promote a safe and secure environment for employees and Guests... Ensuer sufficient staffing in the lounge to provide the highest level of service to guests Check and confirm time sheets for all lounge. Monitering HACCP.