Satish B Email & Phone Number

Uae

Chennai

RESPONSIBILITIESHaving more experience in system assembling and troubleshooting.Customer Satisfaction and handling more issues by providing the resolution which fixed the issue.Maintained the Average Handling Time and take involvement in other team mates.Worked with stress and able to handle pressure at the requirement.Assisted team members by sharing technical and customer support knowledge.Taking remote session of the customer's system by resolving their issue to their satisfaction.OS Installation and exposure to LAN Devices.Blackberry Installation & Troubleshoot.Mail Clients - Lotus Notes 8.5 and Outlook 2010.Anti-Virus Installation and Configure.Worked with VNC Viewer which is nowadays used in core banking.Creating new user accounts, Groups and Organizational Units, creating Disk quotas and Share permissions.Provide PC Helpdesk support for remote users Network and system support for clients.Diagnosing and Troubleshooting Switches, Hub Problems.System Configuration, System peripheral assembling and configuring.Knowledge of Trouble shooting through network.Updating with latest Updates in Customer Sites.Installation and Troubleshooting MS OFFICE (XP, 2000, 2003, 2007, 2010).Securing the data's and recovering it.Maintain the Thin Client VXL system.Experience in System migration projects ( Earlier Desktop PC to thin client VXL systemMonitoring Call Log Incident within the SLA in HPSM.Partially maintaining DHCP server with Server2003 OS.Creation, updating deletions the user domain logins in AD.Taking database backup using Bright star tool from Server.Installing and Troubleshooting Network printers.Installation OS using Network images.Installing and Troubleshooting Roles & Responsibilities.Installing, Updating and Troubleshooting Antivirus - Symantec Endpoint Protection.

Singapore

ResponsibilitiesTaking remote session of the customer’s system by resolving their issue to their satisfactionAssisted team members by sharing technical and customer support knowledge.Handled the team in absence of Supervisors.Verifying Taking remote session of the customer’s system by resolving their issue to their satisfaction.Maintained the Average Handling Time and take involvement in other team mates.Worked with stress and able to handle pressure at the requirement.Verifying the documentation and analyzing where if a loss is occurred.Blackberry Installation & Troubleshoot.Mail Clients - Lotus Notes 8.5 and Outlook 2010.Anti-Virus Installation and Configure.Having more experience in system assembling and troubleshooting.Customer Satisfaction and handling more issues by providing the resolution which fixed the issue.OS Installation and exposure to LAN Devices.Assisted team members by sharing technical and customer support knowledge; Aski ComputerResponsibilitiesMS OFFICE (XP, 2000, 2003, 2007, 2010).Securing the data’s and recovering it. Worked with stress and able to handle pressure at the requirement.OS Installation and exposure to LAN Devices.Mail Clients - Lotus Notes 8.5 and Outlook 2010.Anti-Virus Installation and Configure.Worked with VNC Viewer which is nowadays used in core banking.Provide PC Helpdesk support for remote users Network and system support for clients.Diagnosing and Troubleshooting Switches, Hub Problems.System Configuration, System peripheral assembling and configuring.Knowledge of Trouble shooting through network.Updating with latest Updates in Customer Sites.Installation and Troubleshooting

I am responsible for providing RIM / Field Support for the Client providing support as per the agreement. Also in Signing off and Renewing Annual Maintenance (AMC) with the Clients and dealing with the warranty customers also. Provided full time support when required and assisted users with extreme support to their satisfaction

Installation OS using Network images.Installing and Troubleshooting Roles & Responsibilities.Installing, Updating and Troubleshooting Antivirus – Symantec Endpoint Protection.MS OFFICE (XP, 2000, 2003, 2007, 2010).Updating with latest Updates in Customer Sites.Installation and Troubleshooting.Customer Satisfaction and handling more issues by providing the resolution.Preventive Maintenance of Hardware components.Securing the data and recovering it.Working with VNC Viewer which is nowadays used in core banking.Preventive Maintenance of Hardware components.Securing the data and recovering it.Working with VNC Viewer which is nowadays used in core banking.Computers, Printers, Modem Maintenance and Trouble Shooting.Anti-Virus Installation and ConfigureHardware and Software Installation, Upgrading and MaintenanceSharing of File & printing resources

B.B.A, Business Administration And Management, General

Bba, Management

B.B.A, Business Administration And Management, General